Melbourne-Bound Qantas Flight Delayed 23 Hours in Singapore
A Qantas flight scheduled to take nearly 300 passengers from Singapore to Melbourne, Australia Sunday was delayed nearly an entire day following a series of setbacks.
Singapore's Straits Times reported Flight QF36 was delayed 23 hours in all, eventually taking off at 6:54 p.m. local time Monday.
The headache began Sunday when the arriving flight from Brisbane, Australia was diverted to the small Indonesian island of Batam because of the National Day Parade celebration, which prompted a short-term closure of the airspace above Singapore Changi Airport.
While the plane was refueling in Batam, the flight crew exceeded its allotted hours and a new crew had to be brought in, finally arriving to transport the plane to Singapore Changi early Monday morning.
"It's really irresponsible of Qantas — we were forced to rely on social media and the airline's website for updates instead," Flight QF36 passenger Eric Zhuo told the Times. "I expected more from a full-service airline like them. The only saving grace was that most of us took the news rather calmly and did not cause a commotion."
Other passengers echoed Zhuo's sentiments, criticizing what they considered to be a lack of communication throughout the ordeal.
An airline spokesman said Qantas provided hotel rooms and meal vouchers for the stranded travelers. "We sincerely thank our customers for their patience and understanding for what has been a frustrating experience," the spokesman said in statement via the Times.
If there's a silver lining to this unfortunate story, it's that the group of passengers were stranded in an airport named world's best for three years running.
Nonetheless the below photo posted to Twitter by Shawn Taggart captures the anguish felt by the unlucky travelers.
More by Patrick Clarke
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