Last updated: 05:01 PM ET, Wed May 27 2015

NYC's Standard Hotel Apologizes for Refusing Lounge Entry to Navy Officer

Impacting Travel | Patrick Clarke | May 27, 2015

NYC's Standard Hotel Apologizes for Refusing Lounge Entry to Navy Officer

New York's Standard Hotel, a boutique hotel located in Manhattan, has issued an apology to a Navy officer after denying her access to its rooftop lounge while visiting for Fleet Week this past weekend.

According to Nancy Dillon of the New York Daily News, a bouncer on the hotel's ground floor blocked the sailor and her family from getting into the elevator as her uniform didn't meet the lounge's strict dress code.

Despite reaching out to the hotel's front desk, the officer, who requested anonymity, and her family were told the dress code is determined by the lounge and were refused entry.

"We walked in, went to the elevator and were stopped by a doorman who said, 'Hey man, there's a dress code,'" Ryan O’Connor, the husband of the sailor's cousin told the Daily News. "I said, 'Wait, are you rejecting us because someone is in a service uniform?' He kind of rolled his eyes and wouldn't budge."

"We were all dressed nice. The only person sticking out was the Navy officer," he added.

The sailor's family sent an email to the hotel's management expressing their displeasure.

Recognizing the problem, the hotel apologized to the officer. "We hold those serving in the United States Armed Forces in the highest regard," said the hotel in a statement. "This was a mistake and we sincerely apologize."

"We most certainly do appreciate and take a lot of pride (in) all the young people giving their lives to defend our nation," wrote general manager Nayara Branco in an email response to the family. 

"We have invited the officer back and will take care of her and her friends and ensure their satisfaction," wrote Branco in an email to the Daily News.

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