Last updated: 12:30 PM ET, Wed September 23 2015

Passenger Seeks Apology From American Airlines After Allegedly Receiving Threat

Impacting Travel | American Airlines | Patrick Clarke | September 23, 2015

Passenger Seeks Apology From American Airlines After Allegedly Receiving Threat

An American Airlines passenger is criticizing the airline for not doing enough after he was allegedly threatened by another passenger aboard a recent flight.

NBC DFW reported the customer, identified only as Steve, is demanding an apology from American following an incident aboard a Sept. 9 flight from San Francisco to Dallas/Fort Worth.

Steve said he was boarding the flight when a fellow passenger made an anti-gay remark and threatened to "take care of him."

"He gave me a dirty look and he said, 'I'm going to take care of (you) when we get to the airport.' I said, 'What do you mean by that?' He said, 'You'll find out,'" Steve told NBC. "He gets on his cell phone and he starts calling somebody and he says, 'There's this queer guy next to me and he has an attitude and I'm going take care of him.'"

After explaining the incident to a flight attendant, Steve and the other passenger were interviewed separately by a supervisor at the jet bridge. 

The other man, who claimed Steve made racial comments, according to an airline spokesperson, was eventually moved to a different seat in the same row. In a letter from the airline's customer relations to Steve via NBC, American said the seat was the only one available because the flight was full.

In the letter, American was adamant that the flight crew "did not observe any discriminatory behavior on the part of the other passenger."

What's more, the airline told NBC that it accommodates any and all requests for assistance from law enforcement, a policy Steve admitted he was unaware of. "I probably would have called the police, but I didn't feel that was my place to do when the airlines are supposed to be handling this," he told NBC.

"I didn't feel American took this seriously at all. I contacted them afterwards and they said that they had done everything correctly," he added. "I think they should have taken him off the flight."

While American's letter lacked an apology, it thoroughly explained the policy and procedures it followed en route to resolution. American went on to emphasize its strong relationship with the LGBT community, highlighting its history of acceptance and non-discrimination. 

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