Report: Crew for Diverted United Flight Stay in Hotel, Flyers Stay in Unheated Barracks
Photo of Goose Bay barracks via Twitter
Passengers on United Airlines Flight 958 left Chicago Friday night expecting to be in London in a matter of hours, but found themselves bedding down in unheated rural Canadian military barracks after their flight was diverted due to a maintenance issue, ABC News reported.
After landing in Goose Bay, five Royal Canadian Air Force members opened up their sleeping quarters. There, almost 200 flyers waited for bed assignments, then received little in the way of bedding in near-freezing temperatures, according to ABC News. The crew checked into a local hotel.
"The biggest issue was the fact that people did not have heated rooms," said passenger Shamit Vasa via ABC News. "We have spent the last day and a half in a really traumatic manner."
United Airlines spokesperson Hallie Eisenpress said in a statement, "hotel space was not available, so we accommodated our customers at a local military base and provided meals."
Over 22 hours later, after a flight to Newark, passengers boarded a second flight to London. That flight is expected to arrive more than 30 hours after they originally took off from Chicago.
A United Airlines spokesperson told The Daily Mail, "We apologize to our customers for this disruption to their travel plans and will be refunding their tickets to London."
Passenger and their friends and loved ones have been expressing their displeasure on Twitter, and United has been reaching out in an attempt to smooth ruffled feathers:
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