Last updated: 09:49 AM ET, Mon October 12 2015

Southwest Airlines Fixes Computer Glitch

Impacting Travel | Donald Wood | October 12, 2015

Southwest Airlines Fixes Computer Glitch

As reported Sunday, Southwest Airlines experienced a major computer glitch that delayed hundreds of flights, but the company said the issues were resolved Monday morning.

In a statement from Southwest’s official website, the airline stated that its teams worked through the night and successfully completed the fix at around 8:10 a.m. ET. 

The official Twitter accounts of Southwest and Baltimore–Washington International Airport (a major hub for the airline) shared the information about the return of service:

While the airline claims the computer glitch has been fixed, passengers are still encouraged to arrive two hours early for their flights to give themselves time to contend with the backlog of travelers dealing with the roughly 500 delayed flights from Sunday.

Southwest released a statement, saying, “Out of the 3600 daily flights in our schedule on Sunday, the airline operated with 75 percent on-time performance. The technical issues did result in approximately 500 delayed flights Sunday. Employees worked around issues with primary systems and utilized back-up procedures to get our customers and their checked luggage to their intended destinations. We have some additional work to do to get bags delivered and some delayed or displaced Customers into open seats today. We have teams working as quickly as possible to accomplish that.”

Southwest is also encouraging customers flying Monday to do as much a possible online and at home. From online check-in to printing their own boarding passes and bag tags. 

The computer issues caused major headaches for customers trying to use Southwest.com and the Southwest Mobile app, and it also caused issues with technology at reservations centers and airports across the carrier’s system. All systems appear to be back in working order.

To combat the issues Sunday, Southwest’s customer service personnel were forced to manually process arriving and departing flights, creating long wait times and forcing major delays.

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