Welcome Aboard: New Hires and Promotions for April 8, 2016
Stanford Court Appoints Aker As Hotel Manager
Stanford Court, San Francisco’s modern 393-room hotel poised atop famed Nob Hill, today announced the appointment of Brian Aker as hotel manager. With a distinguished history working for notable hotels throughout the country and more than 12 years of experience in the hospitality industry, Aker has proven his ability to successfully coordinate and administer hotel services, while increasing guest satisfaction. Throughout his career, Aker has demonstrated pronounced leadership capabilities and established a proven track record of improving guest satisfaction. Before joining the team at Stanford Court, Aker served as the director of rooms at Pacific Beach Hotel in Honolulu where he had a direct impact on guest experience ratings, improving the hotel’s online reputation by engaging with guests both during and after their stay.
Aparium Hotel Group Appoints Olshan As General Manager Of Hotel Covington
Aparium Hotel Group has appointed Jack Olshan as general manager of Hotel Covington, a boutique property scheduled to open in July 2016. Olshan will be responsible for the day-to-day operations of the 114-room, upscale lifestyle hotel, providing a locally curated destination for traveling guests and residents of the Covington and Cincinnati communities.
Olshan brings with him a lifetime of hospitality experience, as his hotel career began at the early age of 5, when he helped fold guest towels alongside his parents who owned several independent hotel properties in Pennsylvania, Ohio, and West Virginia. Olshan went on to accrue over a decade of professional hotel experience, most recently acting as the director of operations in overseeing day-to-day logistics pertaining to rooms, food and beverage, and sales and marketing for The Inn at Dos Brisas, a Relais & Chateaux property located in Washington, Texas. As a result of Jack’s efforts, the hotel’s restaurant became the only Forbes Travel Guide Five-Star culinary destination in Texas.
Cliff House Appoints Scott Spann As General Manager
Cliff House has appointed hospitality industry professional Scott Spann as the property’s new general manager. In this role, Spann oversees all managerial duties for the new coastal Maine property leading up to the reopening in July 2016, following the completion of the first phase of a transformative renovation.
Spann joins the Cliff House team with over 20 years of hospitality experience, eight of which have been within the Destination Hotels portfolio. Most recently, Spann served as area general manager of three Washington-based properties, Suncadia Resort, Woodmark Hotel & Still Spa and Motif Seattle.
Kerzner International Strengthens US Sales Team
Kerzner International announced the appointment of two new members to its regional sales team for The Americas, effective immediately.
Jennifer Guevara has been appointed director, leisure sales, North America for One&Only Resorts; Atlantis, The Palm in Dubai; and Mazagan Beach & Golf Resort in Morocco. In this role, Guevara will represent all three brands in the West Coast and Southwest regions, working with luxury leisure agents and agencies to ensure sales goals are achieved.
Chris DeVito has been appointed director, group sales, North America and is based in San Diego, CA. His responsibilities include handling group sales operations, confirming new as well as repeat business, and developing strong relationships with key corporate and association accounts.
Thompson Hotels Recruits Top Hospitality Veterans to Join Thompson Seattle Leadership Team
Thompson Hotels announced the appointments of Amanda Parsons as general manager and Serena McCabe as director of sales & marketing of Thompson Seattle, the brand’s first property in the Pacific Northwest, set to open June 2016. With extensive boutique hotel industry experience and vast knowledge of the luxury travel sector, the management team will oversee operations and lead initiatives to support Thompson Hotels’ global reputation of delivering sophisticated experiences to its discerning clientele.
Parsons brings more than 15 years of experience in national hospitality operations, sales and marketing, and management to her role as general manager opening the 158-key Thompson Seattle, poised to emerge as a top luxury hotel and dining destination in Seattle.
McCabe joins Thompson Seattle after more than 12 years at prestigious properties in Northern California, with a specialty in boutique and independent hotels catering to leisure, business and group travelers. At Thompson Seattle, she will spearhead the hotel’s marketing and sales initiatives to drive the property toward a successful entry that will quickly position it as a top destination in Seattle’s celebrated attraction, dining and entertainment district.
McBroom joins St. Augustine, Ponte Vedra & The Beaches Visitors and Convention Bureau
The St. Augustine, Ponte Vedra & The Beaches Visitors and Convention Bureau announces the addition of William McBroom as director of conference sales to their staff. William is a 28-year hospitality industry veteran who brings a wealth of knowledge and experience to his new position. Prior to joining the Visitors and Convention Bureau, McBroom served as director of sales & marketing at The Renaissance World Golf Village Resort and Convention Center in St. Augustine, Florida; director of sales at The Renaissance Charlotte Suites Hotel in Charlotte, North Carolina; director of group sales at the Hilton Charlotte University Place in Charlotte; group sales manager for the AAA Four-Diamond Westin Poinsett in Greenville, South Carolina; director of group sales at the Charlotte Marriott Executive Park Hotel in Charlotte; and director of catering at the Sheraton Anchorage Hotel & Spa in Anchorage, Alaska. He is a former board member of the Association Executives of North Carolina-Charlotte Chapter, and is an active member of Meeting Professionals International (MPI).
Omni La Costa Resort & Spa Appoints Johnson As New Spa Director For The Spa At La Costa
Omni La Costa Resort & Spa, California’s premier destination for mind, body and sport, is pleased to announce Leslie Johnson as the new spa director at The Spa at La Costa. Johnson brings more than 20 years of industry experience to the legendary spa. She has delivered award-winning lifestyle programming for destination resorts and hotel day spas nationwide.
In her new role, Johnson will be responsible for overseeing and creating the overall programming at The Spa at La Costa, which recently unveiled its new treatment menu for 2016. She will also be tasked with employee and client satisfaction, continuing to improve the guest experience, and growing the spa’s business.
Sunriver Resort Hires New Director of Food and Beverage
Sunriver Resort, A Destination Hotel, is pleased to announce the addition of Flynt Payne to its leadership team. Payne – formerly of Madeline Hotel & Residences in Telluride, Colo. – will serve as director of food and beverage for the all-seasons destination property and will oversee Sunriver Resort’s dining, beverage and banquet operations.
Las Alcobas, A Luxury Collection Hotel, Napa Valley Welcomes Key Executive Team Members
Las Alcobas Napa Valley, the luxury boutique hotel and spa debuting this fall in the community of St. Helena, has named David Shipman as general manager and Kara Adamson as director of sales and marketing. Both well established with more than five decades of experience working with luxury hotels in Napa combined, they possess a vast knowledge and familiarity of the region, a benefit to both visiting guests and locals alike.
A recognized veteran and leader in luxury hospitality, David Shipman returns to the California wine country to lead the opening of Las Alcobas Napa Valley as general manager. After years of working with Ritz Carlton in Aspen and neighboring Napa Valley properties, Auberge du Soleil in Rutherford and the Vintage Inn and Villagio Inn & Spa in Yountville, Shipman most recently spent three years as general manager at Rancho Valencia Resort & Spa in Southern California before accepting his new management role at Las Alcobas. As general manager, Shipman will act as a key leader during the hotel launch, defining the property’s refined yet approachable service and fine-tuning its exceptional amenities and offerings.
Kara Adamson, Director of Sales and Marketing at Las Alcobas Napa Valley, brings nearly 15 years of experience from Auberge du Soleil, where she also led sales and marketing initiatives for the luxury resort. Prior to moving to Napa in 1999, Adamson was the Marketing Director for the Bay Area restaurant group, Pier 39, for eight years, a role she began after completing her degree at the California Culinary Academy in San Francisco. Adamson will be responsible for spearheading group and leisure sales and marketing initiatives at the hotel.
Terranea Resort Announces New Appointments In Food & Beverage
Terranea Resort, A Destination Hotel, is pleased to announce three new appointments to the Food & Beverage Program: Vincent Brunetti as associate director of food & beverage, Jonathan de la Cruz as banquet sous chef, and Mark Clear as assistant pastry chef.
Vincent Brunetti joins Terranea as associate director of food & beverage from Kauai, Hawaii, where he recently served as director of food & beverage for the St. Regis Princeville Resort. Prior to that, Brunetti directed food and beverage programs for the Hyatt Regency Waikiki Resort & Spa in Honolulu, as well as the Hyatt Regency in Long Beach, California.
Chef Jonathan de la Cruz joins the Food & Beverage team at Terranea as Banquet Sous Chef. Growing up working in family run restaurants in Southern California, de la Cruz eventually moved to Las Vegas to work at Ravella at Lake Las Vegas, Thomas Keller’s Bouchon at the Venetian, and the Red Rock Casino. Most recently, de la Cruz was the Chef de Cuisine at the Hyatt Tamaya in Albuquerque, New Mexico for their three-meal restaurant, Santa Ana Café.
Assistant Pastry Chef Mark Clear has been with Terranea since the resort’s opening in 2009, and has worked his way up the ranks through the banquet kitchen, and subsequently the pastry team, until his latest appointment as Assistant Pastry Chef. Having worked in kitchens since the age of 15, Clear began his career decorating pies at Marie Callendar’s, then worked at the Cheesecake Factory while earning his culinary degree at Le Cordon Bleu in Pasadena. After graduation Clear worked in the savory end of the culinary industry for ten years, continuing his work at the Cheesecake Factory, before moving on to positions at Toyota’s corporate headquarters in Torrance, and at the University Club at the University of Southern California, before committing to pastry full time.
Sonesta Fort Lauderdale Beach Appoints Guiliano To Sales Manager Position
Sonesta Fort Lauderdale Beach has announced that it has expanded its team, naming Paige Guiliano its new sales manager. Effective immediately, Guiliano will be responsible for developing and implementing effective sales strategies to attract new leisure and group travel clients.
Most recently, Guiliano served as director of sales for Best Western Bay Harbour Tampa, where she was responsible for the hotel’s consistent revenue growth. A proven hospitality sales professional, Guiliano has held several leadership positions within the industry, including serving as director of sales for Holiday Inn Express Tampa North and Holiday Inn Express USF BUSCH Gardens, as well as director of sales for the Holiday Inn Express & Hampton Inn Suites.
Hilton Americas-Houston Appoints Jacques D’Rovencourt as General Manager
Hilton Americas-Houston announced today the appointment of Jacques D’Rovencourt as general manager of Houston’s largest hotel, located in the heart of downtown and directly connected to the George R. Brown Convention Center via two indoor sky bridges, effectively immediately. D’Rovencourt will take over for Joe Palmieri who has retired after 28 years with the Hilton Worldwide and eight years at Hilton Americas-Houston. He will report to Area Vice President, Andy Slater.
D’Rovencourt will be responsible for managing the day-to-day operations of this 1,200-room Green Seal-certified convention hotel featuring over 91,000 square feet of technologically advanced and flexible meeting space. No stranger to the property, D’Rovencourt most recently has been hotel manager for the AAA Four-Diamond, award winning hotel since April 2011.
Regent Porto Montenegro Appoints New General Manager
Regent Porto Montenegro has announced the appointment of Julia Ward as general manager as she rejoins Regent Hotels and Resorts this month.
She brings 31 years of experience in the hospitality industry and has been affiliated for many years with Leading Hotels of the World, Fancourt South Africa and other well-known luxury brands such as Radisson SAS. Ward’s career commenced in South Africa in front office, she moved into food and beverage including conference management, sales and marketing and then into rooms division. She was appointed as EAM opening Regent’s luxury resort in Bali and most recently held the position of general manager of luxury villas and homes Thailand.
Cecilia Hercik Appointed Director Of Spa At The Life In Balance Spa At Miraval Resort & Spa
Cecilia Hercik has been appointed director of spa at Miraval Resort & Spa, the nation’s most award-winning destination spa in Tucson, Arizona. In her role, Hercik will lead the property’s acclaimed Life in Balance Spa, using her expertise to craft new and innovative treatments and services that further establish Miraval’s longstanding reputation as a pioneer and thought-leader in spa.
Hercik comes to Miraval with over 20 years of experience in the spa industry, having worked with several luxury hospitality brands and spa consulting firms. Prior to joining Miraval, Hercik served as owner and spa business development specialist at C-SPA Consulting, a consulting and spa management firm specializing in providing and executing assessment and design development for spa businesses.
Previously, Hercik was the regional director of spa operations for WTS International in the Hawaiian region. Throughout her career, Hercik has worked for a variety of luxury hospitality brands in the spa and wellness sector including The Grand Wailea Resort Hotel & Spa, The Ritz-Carlton, New Orleans and The Ritz-Carlton, Amelia Island.
McKibbon Hotel Group Promotes Kane Flanary to Vice President of Renovations
McKibbon Hotel Group, an award-winning leader in the hotel development industry, today announced that it has promoted Charlotte resident Kane Flanary to vice president of renovations. In his new role, Flanary will oversee all aspects of renovations for hotels owned and managed by McKibbon as well as other ownership and management groups across the U.S. Flanary has served as a senior project manager for the company since 2008.
Flanary has more than 20 years of hospitality and construction industry experience. He was first hired by McKibbon in 1995, where he served as assistant general manager of the Asheville Courtyard by Marriott. He held various management positions with the company over the next few years and assisted McKibbon with the opening of several new properties. In 2000, Flanary was hired as the director of furniture, fixtures & equipment and owner-supplied items by Crestline Hotels and Resorts for the Charlotte City Center Courtyard by Marriott. Once the hotel was complete, he stepped in as the general manager. Flanary was later asked to serve as the project manager for the renovation of two additional Courtyard by Marriott hotels. He returned to McKibbon in 2008, when the company’s renovation services division was founded
Mark Benson Appointed Director Of Fly Fishing At Grande Lakes Orlando
Mark Benson has been appointed director of fly fishing at The Ritz-Carlton Golf Club Orlando, Grande Lakes. In this position, he will lead the resort’s guided fishing program as well as group and individual casting instruction for beginners and advanced professionals. The Ritz-Carlton Grande Lakes offers the quintessential Florida angling experience on its private 40-acre Shingle Pond as well as excursions on the adjacent Shingle Creek, headwaters to the Florida Everglades. Grande Lakes’ Adventure Experiences fishing programs, managed by The Ritz-Carlton Golf Club Orlando, include fly-fishing, shore fishing and the new interactive catch and release program.
Benson brings extensive angling experience having maintained a U.S.C.G. Captain license as a professional salt and freshwater fishing guide since 1999. A member of the Orlando Back Country Fly Fishing Association and the International Game Fish Association, he is also a Certified Casting Instructor and a recipient of the President’s Pin, an award given by the International Federation of Fly Fishers, a non-profit organization dedicated to the betterment of fly-fishing through conservation, restoration and education. Benson’s new role will enable him to continue his commitment to conservation as he contributes to Grande Lakes Orlando’s sustainability mission in preserving the resort’s natural surroundings and wildlife.
Benson is a Certified Florida Master Naturalist and holds a Bachelor of Arts from the University of Central Florida.
Alicia Luke Appointed As General Manager Of Hotel Shocard
Real Hospitality Group (RHG) has announced the appointment of Alicia Luke as general manager of Hotel Shocard, which will make its debut later this month. As a skilled associate of the hospitality industry, Luke will be responsible for the day-to-day operations and activities of the hotel, as well as overseeing the space through the final stages of the opening.
Luke steps into this role with honors from the hospitality industry and extensive experience in the Times Square locale. With a degree from New York University’s Tisch Center for Hospitality and Tourism, Luke embarked on her career in the Manhattan hotel scene, working at Four Points by Sheraton Midtown and Fairfield Inn & Suites Manhattan Times Square. Her most recent role was the position of General Manager at the Hotel 41 in Times Square. In 2015 she was honored with a spot on Hotel Management Magazine’s “Thirty Under 30” list. Additionally, as a part of her growing appreciation and dedication to the business, she sits on the Real Hospitality Group’s Millennial Advisory Board, offering insight into the industry’s developing social, political, and environmental matters. Luke is also a devoted mentor in RHG’s Mentorship Program guiding top talent as they begin their ventures in the tourism trade.
Omni Hotels & Resorts Appoints Chad Gaither To Vice President Of Customer Relationship Management
Chad Gaither has been appointed vice president of customer relationship management (CRM) for Omni Hotels & Resorts. In this role, Gaither is responsible for leading Omni’s Select Guest loyalty program, as well as driving customer engagement, evaluating analytics to deliver a measurable ROI and developing and overseeing the entire CRM strategy.
Prior to joining Omni, Gaither was with 7-Eleven where he served as senior director of CRM and consumer insights since February 2014. While there, he was responsible for the development of a customer loyalty program that focused on providing a clear value proposition for customers. He worked directly with merchandising and digital marketing resources to provide relevant value-based offers as part of the loyalty program experience. He also has hospitality experience working for La Quinta where he was the vice president of consumer insight and analysis for five years. During his tenure there, he managed components of customer relationship initiatives through the established loyalty program.
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