Mirjam Van Den Berg Named Vice President Customer Operations At Travix
Mirjam van den Berg has been named vice president of customer operations at Travix. She will bear international responsibility for further optimizing the customer services strategy of all Travix brands, including Vayama and BudgetAir, in order to offer the best customer experiences possible.
Van den Berg is an expert who has more than earned her stripes regarding customer operations during her time at organizations like TNT, where she successfully shaped the Customer Care Strategy. In addition, she has previously headed the customer services organizations for such global players as ACN Europe, DHL and UPS.
Inn At Perry Cabin By Belmond Names Reginald Archambault General Manager
Reginald Archambault has been appointed general manager of Inn at Perry Cabin by Belmond.
Archambault brings more than 20 years of diversified management experience in the luxury hospitality sector. Most recently, he was General Manager of the famous Rittenhouse Hotel in Philadelphia. Earlier in his career, he managed the Luxe Sunset Boulevard Hotel and Hotel Bel-Air, both in Los Angeles, and held leadership positions with Four Seasons and the Ritz-Carlton Hotel Company.
Award-winning Hotelier Grace Leo Appointed as Chief Executive Officer of Ledunfly Hospitality
Ledunfly Hospitality has appointed internationally-renowned hotelier Grace Leo as chief executive officer. Credited as a pioneer in the design-led boutique hotel sector, Leo brings her vast experience to the role, where she will lead the strategic development of the brand’s portfolio in Europe and North America.
A graduate of Cornell’s School of Hotel Administration, Leo has successfully launched, developed and repositioned some of the world’s most acclaimed luxury hotels spanning Europe, North America, the Caribbean and Asia. Notable projects include the Hotels Montalembert and Lancaster in Paris, The Royal Riviera in Cap Ferrat, Le Guanahani and Le Toiny in St. Barths and The Cotton House in Mustique. Most recently, Grace oversaw the development of hospitality elements of Ten Trinity Square in London, a $430 million hotel and residential project which opened in January 2017.
In addition, Leo has been a member of the Executive Committee of Leading Hotels of the World for nine years and has won numerous international awards.
Collette Announces New Executive Vice President Of Product Strategy And Delivery
Collette, Rhode Island-based international tour operator, announces the promotion of Jaclyn Leibl-Cote to executive vice president of product strategy and delivery.
In this role, Leibl-Cote leads the product development team, creates strategic product and analyzes future trends and innovation in product design. Additionally, she oversees the tour management team, which is comprised of the experts who deliver the guest experience while out on tour.
Leibl-Cote started with Collette in 2005 and spent many years designing product and managing tours in the United States and Australia. She holds a Bachelor of Arts degree from the University of Rhode Island and an MBA from Babson College.
Jaclyn is an avid supporter of many nonprofit organizations. She sits on the boards of Gennaro, Inc. and serves on the board of advisors for the Collette Foundation.
New Hire and Promotion At InteleTravel.Com
Longtime host agency, InteleTravel.com, announced today that industry veteran Dave Spinelli has joined its executive team as vice president of industry relations. With over 26 years of travel industry experience Spinelli is best known for a similar role in recent years at Vacation.com – now Travel Leaders Network
At the same time, Tara Minson, InteleTravel’s Director of Marketing, has been promoted to the position of vice president of marketing & communications.
To date, Minson’s leadership has focused on supplier relations, marketing communications and events planning. For nine years, she worked to communicate effectively with, educate and motivate the company’s agents. Most recently, Minson spearheaded InteleTravel’s sold-out “Dream Maker” nationwide seminar/trade show series (averaging over 200 travel agent attendees in each of a dozen major cities around the nation) and has brought to life an extensive video curriculum called InteleTravel University, training agents to sell travel.
Hyatt Regency Austin Hires Adam Edelman as Director of Food and Beverage
Hyatt Regency Austin, located on the shores of Lady Bird Lake in downtown Austin, has hired Adam Edelman as director of food and beverage. He joins the property from Hyatt Regency San Francisco where he was assistant director of operations.
Edelman has worked in the hospitality industry for more than 11 years. He began his career with Hyatt Corporate working as a front desk agent while attending college. He has held various positions in the company ranging from corporate management trainee and front office manager to executive housekeeper and assistant director of operations. He has worked at several Hyatt properties including Hyatt Regency La Jolla, Hyatt Regency Maui, and Hyatt Regency San Francisco.
The Peninsula Hotels Welcomes Two
The Peninsula Hotels is pleased to announce the appointment of Mark Kobayashi as its new vice president of marketing, reporting to the chief operating officer. Kobayashi will relocate to the company’s Hong Kong headquarter sfrom Tokyo, where he has held the role as director of marketing, Japan, for The Peninsula Hotels.
Kobayashi began his career with The Peninsula Hotels in October 2006, when he joined The Peninsula Tokyo as director of public relations and formed a key part of the hotel’s opening team. Having been instrumental in developing the brand and positioning of The Peninsula Tokyo, both locally and internationally, he was promoted to regional director of communications, Japan, in 2012. Three years later, he became director of marketing, Japan, and was responsible for The Peninsula’s marketing, sales, revenue management, rooms reservation, digital marketing, public relations, brand communications, bridal and conference services initiatives in the country.
The Peninsula Hotels is also pleased to announce the appointment of Carson Glover as its new director of global communications, reporting to the vice president of marketing. Glover joins The Peninsula Hotels from Tiffany & Co., where he worked at the company’s headquarters in New York since 2008, most recently holding the position of senior/group director, global public relations and communications.
Glover has developed a strong career record in public relations and communications, specializing in luxury retail. He has designed several brand partnership programs and directed innovative marketing, communications and events initiatives that have positioned Tiffany as a highly coveted purveyor of bespoke luxury jewelry. This proven global expertise means he is well positioned to help further develop and promote The Peninsula brand in both its core and emerging markets.
Insight Vacations Appoints Willie Montano as New VP of Marketing
Insight Vacations is pleased to welcome Willie Montano as the new vice president of marketing. Montano will lead all marketing efforts for the Insight Vacations and Luxury Gold brands in the United States.
Montano comes to Insight with over 10 years of experience in marketing, sales and public relations. Before that, he served as the vice president of marketing at CIE Tours, one of the top 50 niche tour operators in North America. At CIE, he created the first well-categorized advertising budget, introduced social media, forged relationships with tourist boards such as VisitBritain and Visit Wales, and successfully developed sales in emerging markets such as Canada and Australia. Montano has a reputation in the industry as a progressive problem solver, a tactful negotiator and a calm leader always ready to embrace change and the future.
Omni Hotels & Resorts CEO Jim Caldwell Assumes Additional Role Of President
Omni Hotels & Resorts has announced that its CEO, Jim Caldwell, will also assume the role of president, effective immediately. In his newly combined role as CEO and President, Caldwell will continue establishing the vision for the luxury hotel brand while ensuring that all operational areas within the company are aligned to achieve its long-term goals and objectives.
Caldwell has served as CEO for Omni Hotels & Resorts for the last 13 years, as well as president of TRT Holdings, Inc., a privately-owned, diversified holding company. TRT Holdings, Inc. purchased Omni Hotels & Resorts in 1996, and at that time Caldwell was named president and served in that role until 2004 when he was named CEO.
Stacy Cox To Lead Society Of Hotel Association Executives
Seasoned hotel industry professional Stacy Cox is the new president of the Caribbean Society of Hotel Association Executives (CSHAE).
Cox, who has served as the executive director of The Turks and Caicos Hotel and Tourism Association (TCHTA) since September 2011, is a native of The Bahamas and a citizen of the Turks and Caicos Islands. She has amassed more than 20 years of hospitality experience in both destinations.
Dorchester Collection Appoints Robert Whitfield As Its Regional Director UK And General Manager,
Dorchester Collection announces the appointment of Robert Whitfield as regional director U.Kk and general manager at The Dorchester. In his new role, Whitfield will oversee operations and strategies for the iconic London hotel as well as for the other two UK properties of Dorchester Collection: 45 Park Lane, London and Coworth Park, Ascot.
Whitfield joins from his most recent position of regional vice president and general manager for Four Seasons Resort Hualalai, Hawaii, where he has worked since 2007. Prior to this, Robert worked as general manager for three years at Four Seasons, Silicon Valley, and six years at Four Seasons Resort, Nevis.
Destination Hotels Appoints Freddy Hernandez As New Area Director Of Marketing & Public Relations
Destination Hotels announces the appointment of Freddy Hernandez as area director of marketing and public relations for Quirk Hotel, YVE Hotel Miami and the newly-introduced Royal Isabela. In his new role, Hernandez will oversee all marketing & public relations operations from planning and developing communications strategies to cultivating media interest in all three hotels. With an extensive background in communications and digital marketing, Hernandez brings immense experience to his new position.
Prior to joining Destination Hotels, Hernandez was the acting director of marketing & public relations at The Hall South Beach in Miami Beach, Florida, previously a Joie de Vivre brand property. Prior to that, Hernandez held digital and marketing management positions with Eden Roc Miami Beach, Fairmont Turnberry Isle and Fairmont Mayakoba in Playa del Carmen Mexico.
Marc Brugger Appointed Managing Director Of Rosewood Hong Kong
Marc C. Brugger has been appointed managing director for Rosewood Hong Kong, which is scheduled to open in 2018. Brugger is responsible for assembling the opening team with whom he will manage the ultra-luxury Rosewood Hotels & Resorts property, comprised of 398 hotel guestrooms and 199 Rosewood Residences, located on Salisbury Road in Tsim Sha Tsui. Rosewood Hong Kong will occupy 27 floors of a multi-use tower whose distinct form and glowing crown on the Victoria Harbour waterfront is destined to become an instantly recognizable landmark on the famous skyline.
Most recently, as managing director of Rosewood Beijing, Brugger successfully opened the first Rosewood Hotels & Resorts property in Asia in 2014, which garnered accolades including placements on the 2016 and 2017 Gold Lists in Conde Nast Traveler (US) and 2015 Best New Hotel It List in Travel + Leisure (U.S.).
His 25 years of luxury hotel management experience has included roles as vice president of Crown Towers Hotel & Casino Macau, vice president VIP gaming services for City of Dreams Casino Macau and vice president hotel and food and beverage at Altira Hotel & Casino Macau. Previously, Brugger was director of food and beverage for Four Seasons Hotel Dublin. His former nine years with Hyatt International included food and beverage management positions at Park Hyatt Goa and Grand Hyatt Hong Kong, with additional postings in Mexico and Malaysia.
Marriott Syracuse Downtown Taps Scott Becque As Director Of Sales And Marketing
Scott Becque is the new director of sales and marketing for the Marriott Syracuse Downtown – the newest incarnation of the historic 1924 Hotel Syracuse, which was renovated and reopened in fall 2016 under the Marriott flag. Becque is a proven sales leader with more than two decades of experience steering hotel sales and marketing efforts through acquisitions, renovations, and repositionings.
Most recently, Becque was director of sales and marketing for the Hilton Hasbrouck Heights in New Jersey, where he led the sales effort in the hotel’s transition to Hilton management. He also has served as director of sales and marketing for the Wyndham Andover (Boston) and Hilton Woodcliff Lake (N.J.).
In 2009, Becque joined Marshall Hotels and Resorts as regional director of sales and marketing. There, he directed a region of 16 branded, independent, full- and limited-service hotels for the Salisbury, Md.-based company. He served in the same capacity for two other hotel management companies: Columbia Sussex Corporation (2001-08) and New Castle Hotels (1998-2001).
Paradisus By Meliá Appoints Jaime Piedras To General Manager Of The New Paradisus Los Cabos
Paradisus by Meliá is pleased to announce the appointment of Jaime Piedras to general manager of the recently transformed Paradisus Los Cabos – the ninth Paradisus by Meliá resort in the brand’s portfolio and the fourth in Mexico. In his new role, Piedras is responsible for overseeing the new property from a holistic viewpoint to ensure its profitability and overall success.
Prior to joining Paradisus Los Cabos, Piedras was the managing director of Gran Meliá Puerto Rico Golf Resort where he oversaw the operational aspects of the resort. His career is marked with Meliá Hotels International properties with resorts such as The Reserve at Paradisus Palma Real, Meliá Benoa, Gran Meliá Jakarta and Gran Meliá Shanghai under his belt.
Conrad New York Appoints Alison Kress as Senior Luxury Sales Manager
Conrad New York announced today the appointment of Alison Kress to senior luxury sales manager. In her role, Kress will serve as a liaison between the hotel and the luxury travel agent community, introducing agents to all that Lower Manhattan and Conrad New York have to offer. Kress will also be a crucial part of providing the highest levels of service to this highly coveted market. Kress brings her expertise to the Conrad New York team from Waldorf Astoria New York, where she refined her luxury sales background at the iconic New York City property.
Prior to joining the Conrad New York team, Kress served as luxury sales manager at Waldorf Astoria New York where she oversaw travel industry relations for permanent residents, wholesale partners and business travel clients for The Towers of the Waldorf Astoria. Kress honed her leadership skills and luxury sales abilities since 2014, owning positions such as luxury sales manager, luxury sales coordinator, and luxury sales assistant.
Andaz Maui At Wailea Resort Welcomes Michael Jokovich As Area Vice President And General Manager
Andaz Maui at Wailea Resort is pleased to announce the appointment of Michael Jokovich to the position of area vice president and general manager where he will oversee the day-to-day operations of the 15-acre award-winning beachfront resort. Responsible for the vision and development of Andaz Maui and managing all operational aspects at the property including sales, marketing, revenue management, food and beverage and future growth efforts. As an area vice president, Jokovich will also support other Hyatt properties in Hawaii as well as properties in Texas and Minneapolis.
Joining Hyatt Hotels in 1984, Jokovich brings more than three decades of valued brand and hospitality experience. Most recently as area vice president and general manager of Hyatt Regency Lost Pines Resort and Spa in Austin, TX, Jokovich oversaw Hyatt branded properties throughout the central United States. Prior to that, he was area vice president and general manager to the Grand Hyatt San Francisco.
Julian Burton Named General Manager of Las Terrazas Resort & Residences in Belize
Julian Burton has been appointed general manager of Las Terrazas in Belize. In his new position, he oversees the day-to-day operations of luxury resort and residential development on Ambergris Caye.
Bringing more than 25 years of leadership experience in hotel management and operations, Burton most recently served as general manager of Cenizaro Hotels and Resorts’ The Residence Zanzibar. He began his career in hotels in food and beverage and through the years quickly rose to hold senior positions, including just seven years in as the youngest General Manager for UK’s Macdonald Hotels Group. Since then he has held management positions at a range of luxury hotels from Bluebay and Forte to Starwood.