Last updated: 10:24 AM ET, Mon September 21 2015

Welcome Aboard: New Hires and Promotions for September 18, 2015

People Barry Kaufman September 18, 2015

Welcome Aboard: New Hires and Promotions for September 18, 2015

Mannix to Retire as Chairman of The Travel Institute

After five years at the helm, Jack E. Mannix, CTC, founder and principal of the consulting firm Jack E. Mannix & Associates, is stepping down from his position as chairman of The Travel Institute Board of Trustees. Moving into the top leadership roles are Brian Robb, principal at The Robb Aspect, as chair; and Gary Pollard, CTC, of Ambassador Tours, as vice chair.

Under Mannix’s leadership, the non-profit education and certification organization – which celebrated its 50th anniversary in 2014 – grew significantly in depth and breadth of its products and programs, constantly retooling and reinventing itself to meet the changing needs of travel professionals, regardless of one’s experience in the industry.

Robb has been a member of The Travel Institute Board of Trustees for 10 years, serving as its vice chair for the last four years. He recently retired from his position as senior vice president of The Mark Travel Corporation and Trisept Solutions. Prior to that, he led the development and marketing efforts at Carlson Travel Group and also managed SuperCities and Nordic America Travel. For nearly 40 years, Robb has worked in all aspects of agency management and has long promoted the bond between agents and suppliers.

Pollard is president and CEO of Ambassador Tours, a family-owned and -operated agency that started in the travel business in San Francisco in 1955. Beginning his travel-agent career in 1981, Pollard now leads one of California’s top agencies. “I earned my CTC in 1988, joined The Travel Institute as a life member a year later, and then was elected to the board in 2009,” said Pollard, who was voted one of the Top 25 Agents in America by Travel Agent magazine. “I know that a lot of our agency’s success is due to the Institute’s positive impact on our agents’ expertise on many levels – destination, sales, customer service, management, and leadership.”

The changes to The Travel Institute Board of Trustees are effective October 1, 2015.

Hickory Global Partners Names Michael White To Lead Business Development

Hickory Global Partners has announced that Michael White has joined the company’s management team. As the company’s business development manager, White will be responsible for increasing Hickory’s travel agency membership for both levels of participation – including the open program and the Hotel Revenue Share Partnership program.  He is also responsible for developing the company’s international growth strategy. 

White brings vast experience and an entrepreneurial mindset in all areas of the travel industry, including partner care sales, account management, strategic planning, sales and marketing strategy, onsite implementations, client service, and revenue growth and generation.    

Oetker Collection Appoints Stephan Boesch As Hotel Manager At The Lanesborough And Simon Spiller As Hotel Manager At Brenners Park-Hotel & Spa In Baden-Baden

Frank Marrenbach, Oetker Collection CEO and managing director of Brenners Park-Hotel & Spa, is pleased to announce the promotion of Stephan Boesch, previously hotel manager at the Brenners Park-Hotel & Spa, to the position of hotel manager at the Lanesborough in London, effective immediately. His successor will be Simon Spiller who will take this new role beginning Nov. 1.

Boesch has worked with Oetker Collection for the last 10 years, having joined Brenners Park-Hotel & Spa as revenue manager, promoted to resident manager and then to his current position of hotel manager. A native German, Boesch holds an Executive MBA from ICN Nancy and EM Strasbourg Business School.

Spiller, a Swiss citizen, has 16 years of experience in an array of luxury hotels in diverse locations over four continents: Europe, Africa, America and Asia. He worked for Fairmont hotels in Egypt, Raffles in Saudi-Arabia, China and Dubai and Four Seasons Hotels and Resorts in U.A.E. and U.S. His last tenure was general manager for The Chedi Club Tanah Gajah in Ubud, Bali.

Initially he graduated from Ecole Hôtelière de Lausanne and is currently completing an Executive MBA at the University of Lausanne.