Last updated: 11:44 AM ET, Thu July 21 2016

ASTA Continues Revitalization With Staffing Changes

Travel Agent | American Society of Travel Agents (ASTA) | Robin Amster | July 21, 2016

ASTA Continues Revitalization With Staffing Changes

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The American Society of Travel Agents (ASTA) has undertaken an internal reorganization designed to focus on membership development and supplier relations while making better use of the talents of its staff.

Zane Kerby, ASTA president and CEO, announced to staff last week that, effective immediately, two staff members from ASTA’s sister association, the National Association of Career Travel Agents (NACTA), will be assuming new responsibilities at ASTA while two others are being promoted within ASTA.
Ann Chamberlin, president of  NACTA, will retain that title but has also been named senior vice president, operations for ASTA. In her new role, she will assist Kerby in the day-to-day operations of the association, focusing on membership growth and support, chapter operations and consortia partnerships.
Robert Duglin, NACTA vice president of sales & industry relations, is now vice president, business development, for both ASTA and NACTA. In his new capacity, Duglin is responsible for ASTA’s existing and new business development activities with industry supplier partners, as well as meetings and events.
Also part of the reorganization, Kelly Bigel, director, and Sarah Kresge, senior manager, have been promoted to support ASTA-NACTA business development activities, meetings and events.

READ MORE: ASTA Study Finds Travel Agents Save Customers Money, Time
“Earlier this year, we saw the benefit of working as one team when we launched our first ASTA Showcase event in Maui,” said Kerby. “That event was successful due in large part to the strong professional relationships and sales and marketing efforts of Ann and Bob, which complemented the work of other ASTA staff members.

“I believe that integrating them into our existing top-notch staff team will strengthen NACTA as a vibrant and well-connected community of independent travel consultants while helping ASTA meet its mission to promote and defend travel agents.”
According to Chamberlin, “Under Zane’s leadership, ASTA has been revitalized and been dubbed the ‘New ASTA’ in many industry circles.”

During Kerby’s more than three years at the helm, the number of combined ASTA/NACTA members has risen to 186,  proof that many individual members also see the synergies in belonging to both organizations, Chamberlin added. ASTA also has seen unprecedented support from consortia members and renewed confidence from major travel suppliers and companies in the past two years.
ASTA’s first major event with the combined team is its largest event: the ASTA Global Convention (AGC), to be held this year at the Peppermill Resort in Reno-Tahoe, Sept. 25 to 28.


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