Attention and Service With a Dash of Fun: Arpin Travel
PHOTO: The Arpin sisters carry on Lucille Arpin's legacy of travel. (Photo courtesy of Arpin Travel)
It was the 1970s when the women’s movement in the workplace was starting to grow, but Lucille Arpin was already ahead of the game and preferred to take matters into her own hands. She opened Arpin Travel, her own travel agency business, when she was 50 years old in Bellingham, Massachusetts in 1978.
Her daughters, Andrea Roberts and Lisa Jasmin, grew up around their mom’s profession and got bit by the travel bug early.
“I became a travel agent in 1986 and Lisa became one in 1980,” said Roberts, the sales manager of Arpin Travel Service, Inc. “The office was attached to our home and after a few years of working for our mom, she and our dad were able to travel extensively, traversing all continents and enjoying their golden years very much!”
Sadly, their mom passed away three years ago, but the sisters have taken over the travel agency. Today, they help customers plan a variety of vacations, including river and ocean cruises, vacations, honeymoons, custom travel planning and Amtrak vacations, as well as booking car rentals, hotel reservations and more.
According to Family Enterprise USA, 5.5 million family-owned businesses operate in the United States. Some other interesting statistics about the success of family-owned businesses:
Only 30 percent of family businesses in America will be passing the reigns to the next generation, even though close to 70 percent would like to keep their business in the family.
By the third generation, only 12 percent of family businesses in the U.S. are typically still viable.
To make sure that the Arpin Travel Agency doesn’t succumb to the statistics on family businesses, Roberts said that she focuses on what she’s already been taught.
“We strive to give our customers the attention and service our mother instilled in us,” said Roberts. “Because of this, we have repeat business, even with today's technologically advanced travelers.”
She admits that being a travel agent isn’t exactly very lucrative, but she said that it has been a lot of fun. “Most of the time,” said Roberts. “We do enjoy hearing about our client's adventures and we even do a little traveling ourselves.”
Lisa Jasmin is a little more adventurous in her travels and has visited many countries, including Russia, Egypt, Turkey, Greece and Italy.
Roberts, on the other hand, prefers the all-inclusive resorts in the Caribbean or Mexico. “Fun in the sun either hanging at the beach or playing 18 rounds,” she said.
READ MORE: Why Should You Use A Travel Agent?
On their blog, they are sure to provide travel advice to their clients. In a recent blog post, they recommend three countries to consider for your next big trip on a low budget:
Philippines. “Go as high as the Mayon volcano or take a trip through the Pureto Princesa, you are sure to see some miraculous and beautiful sights.”
Thailand. “Accommodations, food, and even activities are often significantly cheaper than other countries, and you are given an opportunity to get closer to the wild.”
India. “Cities like Goa have a lot to offer someone who is looking to try more than just beaches on a budget.”
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