Pledging Allegiance to Travel Agents
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In the “Speaking Out” section of Travel & Tourism News Middle East, writer Rashi Sen lays out why traditional travel agents are so important.
With the closure of popular travel website Lowcostholidays, Sen notes that people are becoming more suspicious of travel sold on the Internet.
“This then is the opportune moment for me to pledge allegiance to traditional travel agencies: As a frequent traveller, I, for one, will continue to get my holidays booked by a human being (if only to blame him when something goes wrong!),” says Sen.
Sen tells a common story about the inner workings of a client's relationship with their travel agent, pointing out all of the things that an agent can do for you and how nice it is to speak with a live human being.
“Oh no, your flight has been cancelled? Or your room doesn’t have the view of the Eiffel Tower? Or you need a last-minute reservation at a particularly busy Michelin-starred restaurant in London? Simply WhatsApp your agent and he will take the stress out of the situation for you, while you concentrate on what you paid for – having a stress-free holiday,” writes Sen.
Sen also points out some of the drawback with Internet booking sites such as long waits on the telephone if there is a problem or something goes wrong.
Want to know more about why travel agents are and will be important to the travel industry? Read here.
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