Last updated: 05:00 PM ET, Tue May 12 2015

Air Passengers: Technology Reduces Stress

Travel Technology | Ryan Rudnansky | May 12, 2015

Air Passengers: Technology Reduces Stress

Technology reduces stress.

At least, that’s according to air travel passengers surveyed by major technology and manufacturing company Honeywell.

The survey includes 500 respondents in the United Arab Emirates and 1,000 Turkish respondents who have traveled via flight in the past 12 months.

According to the survey, 97 percent of passengers believe that technologies such as electronic boarding passes, e-tickets and luggage location tracking reduce stress levels.

Predictably, being seamlessly connected was important for passengers when it came to easing stress. Three-quarters of respondents said they would substitute at least one extra such as pre-bookable seats or free in-flight meals for fast, reliable and free in-flight Wi-Fi.

Of course, poor technology can lead to flight delays and other complications. According to the survey, almost one quarter of respondents (23 percent) said they wouldn’t consider traveling with the same airline ever again if they experienced delays. Young travelers between 25 and 29 years old were even more demanding—29 percent said they wouldn’t consider flying with the same airline after a delay.

Moreover, nearly half of travelers (47 percent) believe “improving the speed and efficiency of flights” should be the airline industry’s top priority. That being said, nearly all UAE passengers (94 percent) said airports and airlines are taking the right steps to ensure punctuality and minimize delays.

Air passengers in the Middle East region are expected to increase threefold by 2020, according to the International Air Transport Association.

"Efficiencies inside the terminal and on board the aircraft are crucial to passengers' perception of air travel in the UAE," said Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell, via a release. "With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimize disruptions and stress, and create a smarter travel experience for passengers."

Honeywell has developed technologies with this in mind. That includes radio frequency identification tag printers and other scanning solutions (used in self-service kiosks to ensure passengers collect their baggage on time at the right destination); heating, ventilation and air conditioning systems; and lighting, security and zonal fire safety solutions.

Honeywell is also providing hardware for Inmarsat’s GX Aviation global high-speed, in-flight Wi-Fi service, which is slated for late 2015 and is capable of delivering connectivity speeds of up to 50MB per second.


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