Last updated: 04:00 PM ET, Thu October 29 2015

Digital Concierge App Connects Hotels and Guests

Travel Technology | Patrick Clarke | October 29, 2015

Digital Concierge App Connects Hotels and Guests

Photo courtesy of Thinkstock

For hotel guests looking to dive deeper into their next destination, digital concierge app Porter & Sail aims to provide easy-to-use customized city guides alerting you to the nearby places and things worth experiencing.

But the app also benefits hotels, supplying them with helpful guest analytics that paint a much clearer picture of what customers are looking for once they walk out the front door. Examples include guests' interests, preferences and spending power.

The app is available to guests staying at Porter & Sail's partner hotels in select cities, including Miami and Los Angeles. In addition to allowing guests to connect with hotel staff through front desk communication and mobile check out, the app allows travelers to build their own itineraries based on interests and insider information.

Travelers can also book hotels through the app.

"Our curated encounters extend the hotel beyond its walls into the metropolitan landscape, transforming the guest experience both on and off property," Porter & Sail Co-Founder and CEO Caitlin Zaino said in a statement. "By networking the hotel with local experiences, the whole city becomes your resort."

The app features original writing and photography supplied from experts on the ground. Currently, content is available for eligible guests staying in London, Singapore, Miami and Los Angeles. However city guides are also being developed for other popular destinations, including New York, Tokyo, Milan and Shanghai. 

If you're staying at a partner hotel, you can log in as a guest and access the content related to your destination. Otherwise, you can scroll through hotel options in a particular area and book a room through the app.

Users considering a hotel can access images, driving directions, phone numbers and check-in and check-out times as well as a brief overview of each property. 

The access to need-to-know information and insider intel is complemented by tools that allow users to take action. For example, users can request restaurant reservations or an Uber ride through the app.

"Our tips tell you where, and our tools get you there," said Zaino.

Anyone can download the app but you'll need a room number or secret code from a partner hotel in order to access the app's full list of offerings. 


You may use your Facebook account to add a comment, subject to Facebook's Terms of Service and Privacy Policy. Your Facebook information, including your name, photo & any other personal data you make public on Facebook will appear with your comment, and may be used on Click here to learn more.

Enterprise Rent-A-Car: Treating Customers Special

Car Rental & Rail