This New App Offers Tremendous Help To Any Doctor Planning To Fly

Gabe Zaldivar
by Gabe Zaldivar
Last updated: 7:00 PM ET, Wed August 10, 2016

What follows is our brief interview with Dr. Bertino:

TravelPulse: What is the inherent value of airRx to airlines and passengers?

Raymond E. Bertino, M.D.: Our mission is to help enhance emergency care on commercial airline flights.

When the flight crew asks for a physician volunteer, the physician wonders what he/she will run into, who is available to help and whether he/she will know what to do. A urologist may find themselves taking care of a seizure patient, a gynecologist handling a heart attack or a pediatrician delivering a baby!

Physicians have a lot of knowledge but generally are only very experienced in their small area of medicine. The app builds on their inherent knowledge, reminding them of the things that they will need to do in the various emergency situations they may encounter.

For airline passengers, the app means that if they have a medical emergency and a physician volunteers to care for them, that the physician will have the information ready at hand to help the physician be the most effective possible. It will help the patient have the best medical care that is possible in the air.

When medical events occur in flight, there is always a question of whether the flight needs to be diverted. Flight diversion is very expensive for airlines.

Airlines will benefit from the app because they will have a physician who is more capable because of the app to help with the emergency. The physician will have more information at hand. This will result in better decision making for the patient including a better decision about whether flight diversion is necessary or not. The app will not get rid of flight diversions but it will help ensure that any diversion is done with good reason.

TP: What was the impetus behind airRx?

RB: It was my experiences as both a physician volunteer on a flight and especially as being a passenger myself who experienced a medical situation while in flight. While in flight over the Mediterranean, I woke from a nap lightheaded and disoriented, which are possible symptoms of several medical conditions. I found it very hard to articulate my distress to the flight crew. The physician who came to help me was at a loss as to how to best evaluate my condition. It turned out fine, but I realized there was a need for a resource physicians can consult quickly and easily. When I spoke to my colleagues in flight medicine, we realized a smartphone app was the best solution.

[READMORE]READ MORE: Move Over Because The Travel Industry Belongs To AI and Robots[/READMORE]

What we gleaned is that doctors, while extremely trained in myriad ways, are often specialized and perhaps ill-equipped to meet any medical demand that might pop up in one of the most constraining of environments.

Dr. Paulo Magalhães Alves, who also helped develop the app, explains further, via press release: "There is no formal physician training in medical school in handling in-flight medical events. And because many physician volunteers work in subspecialty areas in which they do not regularly see emergent events, they may lack knowledge regarding a specific event. It is essential that every physician who answers the call to assist have immediate access to this information in real time on the plane to better understand this unique environment, the available resources and limitations, facilitating communication with aircrew and ground-based medical support providers as needed."

A medical emergency mid-flight is stressful and, by nature of its setting, is extremely restricting in how you might be able to treat any number of cases.

The app helps meet those demands that might be outside the scope of your respective specialization.

The app offers "access to 23 scenarios of the most common medical emergencies in-flight" and an app that still works even when your smartphone is in airplane mode.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...