PHOTO: From morning coffee to end of day, employers need to keep their employees motivated. (photo via Flickr/perzon seo)
Running a successful travel business means being a jack of all trades, someone who can juggle multiple jobs at once and make it seem effortless.
Sort of like The Mark Travel Corp. and its many subsidiaries, including Funjet Vacations.
But one task that often confounds agency owners and managers is how to best motivate employees. It’s no small feat given that no two employees are the same.
So how do you go about making sure that employees are giving you their best? Here’s a rundown of our top motivational tips.
Grant them autonomy. Travel agents need to be empowered to make their own decisions, right or wrong. Trust your employees to do their jobs, and encourage them to bring their ideas to the forefront. When you give someone a seat at the table, you are validating their thinking and motivating them to contribute to the agency’s ongoing success.
Give them the tools to succeed. You can’t expect your agents to succeed if they are working with outdated tools. Make sure you are investing in the latest and best sales technology (think CRM, res systems, etc.) you can afford and make sure that your agents receive appropriate training throughout the year on how to make the tools work for them and not the other way around. Technology aside, remember that your employees are travel agents and the best way for them to share their passion with customers? Let them experience the destinations for themselves, social it while they’re traveling and then come back and share that enthusiasm with the sales team.
READ MORE: Mark Travel To Acquire Exclusive Group Travel
Incentivize and Recognize. Before you can motivate your employees to reach–and hopefully exceed–their potential, you need to find out what makes them tick. Is it money? Rewards? Surpassing a target? Sometimes a banana is just a banana, and it makes sense to go with the obvious incentives, be they financial or special FAM trips.
Funjet’s agent incentive programs are among the best in the business, whether you are talking about its 500 Club Agency Rewards Program, which rewards the highest performers with the greatest benefits, or the Fun for Life Bonus Cash Agent Rewards Program, which offers cash rewards throughout the year at hotels, destinations and carriers, to name a few. Funjet agents also automatically earn a 2-percent bonus commission on the hotel portion of a booking when they reserve upgraded room categories at select hotels in Mexico, the Caribbean and Hawaii. Pro tip: Be sure to review your compensation plan on a regular basis and ensure that it’s competitive for the industry and your market. A smart manager needs to know their employees before they can motivate them to new heights.
Hire Right. It might surprise people to find out how often an employee isn’t reaching their fullest potential for the simple reason that they are in the wrong job. Funjet gets around this thorny issue with something it calls right-fit hiring. By examining an employee’s skill set and the ways in which they naturally work, Funjet is able to make sure that employees are in a role where they can be comfortable and confident and ultimately succeed. Funjet looks for employees who will mesh with the company’s core values, knowing that an employee who fits in well with the team is more likely to stay–and excel.