Hotel & Resort
Jack Mannix | June 25, 2013 11:45 PM ET
How to be an Extraordinary Travel Agent!
Some years back Tom Peters, the well-known management guru, observed that one of his favorite quotations was: “Nobody can prevent you from choosing to be extraordinary.” How many of us truly and consistently choose to be extraordinary in what we do and who we are? Doing so will change your business and your life for the better, it’s really pretty simple and the cost is minimal. You can’t get a better deal than that!
About two-thirds of my consulting clients are medium to large travel agencies and they almost always provide good service to their customers. Sure, a few provide acceptable service and some give excellent service, but the vast majority of them are just “good.” All of them readily agree that constant improvement is a necessity. Yet they almost invariably lump extraordinary with incremental improvement. What I’m talking about is leaping to a new level of service, client relationships and competency.
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