Rocky Mountaineer Revamps Online Booking System
By James Ruggia
February 06, 2012 10:36 PM
The Rocky Mountaineer has revamped its online booking system, available on its travel agent website. Created to assist the travel trade with a more-efficient booking process, this new version is more streamlined while providing easier navigation, better visibility and a more user friendly interface.
Some of the new features that will help travel providers manage their bookings with ease are the ability to change and choose accommodation type, book multiple rooms and request upgrades, all done online. In addition, the new "Tools" section will give agents the added convenience to check two-day rail availability live while Cruise Match aids in perfectly matching a Rocky Mountaineer package to any Alaskan cruise departing from Vancouver, BC or Seattle. The new system also offers pre- and post-customization, where travel professionals can expand packages with additional hotel nights.
2/9/12
Regardless of your experience on Rocky Mountaineer you should be aware that on June 22, 2011 Rocky Mountaineer locked out over 100 dedicated onboard attendants.
RMR has boasted that they are a 200 million dollar company but refused to give it's employees a reasonable wage increase after 3 years at the same pay rate.
Onboard Attendants are trained in safety and emergency procedures; they narrate commentary on passing scenery. They provide the service onboard, meeting and exceeding each guest's every need.
Their years of talent and experience have been substituted for replacement workers – scabs – who have little to no training and little to no practical knowledge. The use of scab labour undermines the right to fair bargaining by the employees.
Rocky Mountaineer does not want its guests to know about the lock out; if information is provided it is often partial and misleading. Guests are left to face a difficult choice: violate their ethics and cross a union picket line or forfeit the cost of their holiday.
Complaints regarding substandard service have often been ignored, disregarded, or responses met with great delay before being addressed.
On two separate occasions Rocky Mountaineer’s actions have been denounced in the Canadian Parliament. Many provincial and municipal politicians have written the Company urging them to return to the bargaining table and end the lock out.
The company has not returned to the bargaining table since July 7th where they sat for exactly 11 minutes and offered a 2% wage DECREASE. Further, it has begun recruiting for the 2012 train season with no effort made to renew talks.
I have taken the train and quite enjoyed myself, but part of what made the trip so exceptional was the amazing staff on board. Knowing the difference of how the service should be and what it is now, I would never take the train again, and I would certainly never ever cross a picket line.
You can do your part by voicing your displeasure to the company, write to the company, or postpone your trip until the dispute is over.
For more information go to http://rockymountainlockout.wordpress.com/.