Photo: Flight cancellations at airport. (photo via structuresxx / iStock / Getty Images Plus)
The second chapter describes the customer journey, discussing everything from pre-booking to post-trip.
The chapter explores planning and booking, post-booking, eligibility for pre-existing condition exclusion waivers, second-chance by MaxMail and more.
There's also information about emergency assistance, covered travel delays and TravelSmart safety feature access.