A British family is expressing frustration with Jet2 after being forced to sit next to vomit on a four-hour flight from Cyprus over the summer.
According to The Sun, Keeley Casewell was traveling with 11 relatives and friends in July when the family discovered a pool of vomit under their row of seats.
"My family was on row 19 and the sick had spread to under my six-year-old daughter's seat. The sick was just covered with tissue and they were piled quite high over it," Casewell told The Sun. "I couldn't see any clear attempts to clean it up properly. I asked the air hostess if she could move our seats but she just said no. I do understand that there may have been nowhere to move me to but she could have explained that."
Casewell said the experience left her children distraught.
"My kids were completely put off their food, they were crying because of the smell and because they were so hungry. They had to hold their noses throughout the flight."
Jet2 issued an apology to the family, calling it an "isolated incident."
"Our cabin crew did their best to clean the affected area during the time the aircraft was on the ground in Paphos, ensuring that the flight was not delayed, for the convenience of all customers on board," a spokesperson said in a statement.
Casewell said the flight attendant informed her that the flight would be delayed by 12 hours if the crew cleaned up the vomit. She said her partner even offered to clean up the mess but was turned down by the staff.
"We were on the plane for four hours and the smell was just getting worse," she told The Sun. "Surely the staff should have the facilities they need to clean it up."
Casewell said the family paid £8,000 ($10,500) for the entire trip and expected better service.
The unpleasant headline is the second for Jet2 in as many months. Recently, a passenger spotted a pilot sitting next to an unopened can of beer in the cockpit.
Casewell's experience is also similar to those of some British Airways passengers. In August, a man was forced to sit in a urine-soaked seat on an 11.5-hour flight from London to Cape Town, South Africa. Earlier this week, a woman and her daughter claimed that they were badly bitten by bed bugs during a British Airways flight from Vancouver to London.
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