Setting New Standards at Palace Resorts

Palace Resorts is one of the resort companies responsible for creating higher customer expectation levels for the all-inclusive category. By successfully combining premium accommodations with deluxe amenities, facilities, and services, along with on-property headline entertainment and a full menu of activities, Palace has played a pivotal role in establishing the model of upscale, contemporary all-inclusive resorts.

Each of the company’s 10 properties in Mexico and Jamaica features an array of elements created specifically for today’s travelers, from prime beachfront locations to plush, contemporary design in public rooms and feature-filled, tech-enabled accommodations.

Palace has also raised the bar on cuisine, with a recently announced partnership with three-starred Michelin chef Massimo Bottura. The company already maintains an exclusive partnership with Certified Angus Beef, and has another with celebrated pastry chef Antonio Bachour.

We spoke with Frank Corzo, Palace’s vice president of U.S. field sales, for his view on the company’s success in the all-inclusive category.

What are the distinguishing features of the newest Palace property, Le Blanc Spa Resort Los Cabos?

Le Blanc Spa Resort Los Cabos is the brand’s second property following the tremendous success of Le Blanc Spa Resort Cancun, the brand’s flagship property, and Cancun’s number-one all-inclusive resort. The Los Cabos property opened in March 2018 and features the traditional facilities and over-the-top amenities that our Le Blanc Spa Resort in Cancun is known for—including well-appointed designer suites, a 29,000-square-foot full-service spa with 25 treatment rooms, an incredible hydrotherapy facility, a 3,961-square-foot fitness center and wellness center, juice bars, four plunge pools and gourmet specialty cuisine.

The resort’s 374 guestrooms and suites are all designed with tranquility in mind. Aside from taking in beautiful ocean views, guests can also enjoy personal butler service, a nightly aromatherapy menu, a selection of lavish pillows and the most luxurious of in-room amenities, like CHI blow dryers and flatirons and Bvlgari personal products. Le Blanc also offers an ample array of gourmet restaurants, including Lumiere, the brand’s signature restaurant offering a seven-course French fusion tasting menu paired with exceptional wines.

Suites are stocked with mini-bars featuring top-shelf spirits, snacks, high-definition smart televisions, plus Apple TV units and Lavazza coffee makers. Accommodations also feature complimentary Wi-Fi.

Similarly, what are the key features and amenities of The Grand at Moon Palace Cancun, which debuted in May 2017?

The Grand at Moon Palace Cancun offers our guests the luxury and tailored touch of a boutique experience coupled with the grandeur of a world-class resort destination. It is located within our signature property, Moon Palace Cancun, and is sure to elevate the brand to the highest possible luxury standards by offering the highest-caliber service, exciting amenities, and attractions that cater to families.

This property has over 1,300 guestrooms, a luxurious and well-designed contemporary lobby, nine outdoor swimming pools, five swim-up bars, an elaborate beach club, a children’s water park, a gymnasium, the Awe-Spa facility, a six-lane bowling alley, the WIRED teen lounge, a kids club known as The Playroom and 17 food-and-beverage outlets.

How would you describe the typical Palace Resorts client?

At Palace Resorts we have a wide variety of clients, from the luxury traveler to the wellness enthusiast, to the value-driven client. These travelers are looking to accommodate each member of their family and get the most out of their vacations, and they look for hotels and destinations that have something for everyone.

Multigenerational travel is on the rise, and families want value and quality. As an added bonus, Palace offers a “Kids & Teens Stay Free” promotion so families don’t have to worry about the monetary expense. Guests who book for five nights or more are eligible for a $1,500 resort credit, which can be used toward spa treatments, upgraded wines, and destination excursions and tours. Also, nearly all of the company’s properties are located in destinations that offer competing, upscale resorts.

What separates Palace Resorts’ properties from their competitors?

The ongoing theme for Palace’s portfolio of resorts is its commitment to deliver unmatched, value-driven luxury offerings. We provide our guests not only with value but also service, innumerable amenities and activities, plus upscale gastronomy. Those are just a few of the values that set us apart—and there is no question that we offer the best in the industry.

We know that today’s consumer is no longer looking for a one-size-fits-all type of vacation. Individuals want a luxurious vacation that can also provide cultural diversity, one-of-a-kind experiences, and the ultimate culinary journey.

From entire pastry menus curated by our world-renowned pastry chef Antonio Bachour, to providing the best quality meat in the industry from Certified Angus Beef, we ensure that our guests have top-of-the-line dining to enhance their culinary journeys.

Leisure activities can be utterly relaxing or thrill-seeking pursuits, and include guided meditation classes, paddleboard yoga, live music, karaoke and more.