Last updated: 11:00 PM ET, Mon December 11 2017

Owning Up to Your Mistakes

icon_vacationagent By admitting and amending your errors, you'll earn your clients' respect and loyalty.

Vacation Agent Travel Agent Theresa Norton

Error message on computer screen
PHOTO: It's not about avoiding errors, it's about how you handle them. (photo courtesy of Thinkstock)

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