Kenya Airways Elevates Guest Experience With Meals From Top Chefs

WHY IT RATES: The revamped catering service is part of the airline’s efforts to enhance service in all areas of the guest experience. —Janeen Christoff, TravelPulse Senior Writer

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Kenya Airways unveiled its revamped catering service designed to elevate guests’ experience today. This is part of the airline’s strategy to review and enhance its service delivery across all touch points with the aim of making it more relevant, authentic and true to its brand proposition.

The new catering service, which will be rolled out across the airline’s network from August 1, 2018, and will see Kenya Airways guests enjoy a memorable experience designed to reflect African authenticity, hospitality, and simplicity.

“We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus. Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us,” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways.

Under the new service, the airline has introduced a culinary experience on its flights above seven hours that will see the best African chefs develop onboard menus. To begin with, Kenya Airways has partnered with the renowned Kenyan born Chef, Kiran Jethwa, to offer its passengers an exquisite fusion of culture with Kenya Ingredients and a touch of African flavors.

“Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier catering,” he said.

“Our crew has been specially trained by Chef Kiran to master the art of plating up business class dishes. This renewed service will enable our guests to experience a wide variety of delicacies and cuisine, accompanied with personalized service,” added Vincent Coste, Chief Commercial Officer, Kenya Airways.

Other enhancements include signature welcome drinks, inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea, in business class.

Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women's groups across Africa in line with the airline’s mission of “Sustainable Development in Africa.”

Kenya Airways positions itself as the customer-centric carrier championing the African culture. The ease, simplicity, and efficiency of service enable the crew to increase their level of engagement with the guests. The airline is steadily enhancing its service delivery at all other touch points and shall unveil the new offering as its proceeds.

SOURCE: Kenya Airways press release.