Allianz is Speeding Up Travel Insurance Claims

Time is of the essence when it comes to a travel insurance claim, and provider Allianz Global Assistance USA is doing something to address travelers’ need for faster transactions.

Aware that many consumers regard filing travel insurance claims as cumbersome, rigid and time-consuming, the company has launched a mobile app designed to speed the process.

Allianz’ new TravelSmart app features a “claims” button through which users can file and track claims. The company has also redesigned its claim forms, with the aim of making the paperwork more intuitive and easier to understand and use.

“Now consumers can file travel insurance claims faster and easier and may be reimbursed almost immediately,” said Joe Mason, Allianz’ chief marketing officer.

Company officials expect the re-designed claim form to help customers provide information more accurately and quickly, while also reducing the need for follow-up questions. The redesign is also expected to help consumers avoid payment delays due to incomplete claim forms.

In addition to the mobile option, travelers can file claims on the AllianzTravelInsurance.com website using any device or by using traditional paper forms.

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Allianz has also expanded its claims payment options.

Payments made to Allianz policyholders will now be available via direct deposit, in addition to checks sent by mail. One-third of Allianz clients are selecting the direct deposit option when filing claims, said company officials. Direct deposit produces claim payments within a day or two of filing, and some clients may receive payment within 48 hours of filing.

Allianz will also launch a debit card option in May.