Delta Air Lines Resumes Limited Flights, Announces Refunds and Fee Waivers
Photo: Delta C-Series Bombardier (Delta Air Lines)
After a worldwide computer outage which halted all Delta Air Lines flights Monday morning, the airline has announced that limited flights have resumed.
Delta Air Lines is reporting that delays and cancellations will continue throughout Monday, and as of 3:50 p.m. ET, the company still had 204 flights canceled and another 545 delayed, according to FlightAware.com.
According to Delta’s official website, the airline is offering refunds to passengers who purchased tickets for canceled or significantly delayed flights Monday, but the company did not expand on what length of time it deemed a flight to be delayed before it was “significant.”
For customers who were scheduled to fly Monday during the outages and were delayed a short time, Delta is permitting them to make a one-time change to their tickets without fee as long as they travel by Friday, August 12. If the passengers rebook their flight after Friday, the change fee will be waived, but they’ll likely have to pay the difference in fare for the new flight.
Delta has also waived its fees on flight changes for all customers booked for a flight Monday, even if they did not suffer from a delay or cancellation. These customers must travel by Friday and pay the difference in fare to be eligible for the fee exemption.
Delta Air Lines CEO Ed Bastian took to Twitter to address the issues the company faces and apologize for the massive cancellations and delays:
An update from Delta CEO Ed Bastian: pic.twitter.com/udNN0kzbKs— Delta (@Delta) August 8, 2016
More by Donald Wood
Get Travel Deals and Travel News
Recent Travel Opinions
Cruise Line & Cruise Ship
Airlines & Airports