PHOTO: Delta Air Lines Airbus A321. (photo by Paul Thompson)
After a week of flight delays and cancellations due to a series of storms last week, operations for Delta Air Lines have almost completely returned to normal Monday.
In total, Delta Air Lines was forced to cancel around 3,400 flights through Sunday, but a company spokesman said only three flights were canceled Monday, according to CNN.com. While Delta was still working to get bags and crews to the correct facilities, operations were relatively normal.
For many customers, the customer service during the ordeal became the major talking point.
The issues over the last week stem from a series of storms that resulted in tornado-like conditions near Delta's main hub at Hartsfield-Jackson Atlanta International Airport. The strong wind and heavy rain throughout the Southeast resulted in delays and cancellations at airports across the country which lasted through Sunday.
TravelPulse’s own Jason Leppert was preparing for a flight from Salt Lake City, Utah, to Amsterdam, Netherlands, when the delays and cancellations impacted his journey. While he was admittedly frustrated by the ground crew’s handling of the situation, the customer service representatives on Twitter and the flight crew in the air worked tirelessly to make the experience better.
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Delta continued to provide updates on the status of flights through its Twitter account and its website:
“We know this is extremely frustrating for our customers and we apologize for that,” the airline said in a statement. “Delta teams continue to work around the clock to fully reset our operation and keep customers informed.”
As New York Times bestselling author Jon Acuff also gave Delta credit on Twitter:
In addition, Delta tried to make passengers dealing with delays and cancellations feel more comfortable by buying hundreds of pizzas and other food and serving them to customers in Georgia, Tennessee, Louisiana, Ohio, Kentucky and other impacted facilities.
As flights continued to return to normal, many planes were overbooked. Some travelers capitalized on this and made money by volunteering to give up their seats, with one Forbes writer making $11,000 by giving up four seats.
Not every customer was satisfied with Delta’s customer service, though, as public speaker John Papa shared the sentiment of many travelers on social media trying to get home via Delta during the last week: