Study Reveals Most Demanding Hotel Guests by Nationality
Infographic courtesy of Agoda Company Pte Ltd
A recent study revealed the nationalities that give the best and worst hotel reviews.
The Travel Smarts study, courtesy of Agoda.com, analyzed more than seven million hotel reviews from travelers all over the world on the accommodation site.
And, apparently, Russians are the most generous hotel reviewers, while travelers from the United Arab Emirates (UAE) are the most demanding.
According to Agoda.com, the average review score—on a scale from 0 to 10—was 8.52. But Russians (0.56 points higher than the global average), Egyptians (+0.47), the Irish (+0.43), Poles (+0.42) and Israelis (+0.33) gave scores well above the average.
On the other hand, travelers from the UAE (0.32 points lower than the average), Japan (-0.30), Oman (-0.29), India (-0.28) and Qatar (-0.24) were the most discerning.
American travelers gave the 10th-best score on average (0.18 points higher than the average).
And, interestingly enough, Chinese travelers, who are being heavily targeted by the travel industry due to a rise in affluence and an easing of visa restrictions on the massive population, gave the eighth-best score (+0.27). That’s good news for the hotel industry.
Given the sample size, this study isn’t a bad measure of how demanding different nationalities around the world are these days. Agoda.com, owned by the Priceline Group, features more than 600,000 hotels across the globe.
It’s also not much of a surprise that UAE travelers are so demanding. The country is rife with luxury properties, and luxury travelers tend to expect the very best for their money.
"Travelers from different countries tend to have different review rating standards depending on their travel patterns, spending power, and just general likes and dislikes," said John Brown, chief operating officer of Agoda.com, via a release. "Our customers are from all over the world so our ratings will reflect the average.”
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