Rosen Hotels & Resorts has confirmed a major payment card data breach at its chain of hotels in Central Florida.
The company, which owns and operates seven hotels in the Orlando area - including the Rosen Inn International, Rosen Inn, Rosen Inn at Pointe Orlando, Rosen Plaza Hotel and Rosen Centre Hotel - said it began receiving reports of unauthorized charges from recent guests early last month and immediately launched an investigation with the help of a cyber security firm.
The investigation uncovered that an unauthorized individual installed malware on the company's payment card network. In some cases the malware sought out cardholder name, card number, expiration date, and the internal verification code. However no other information was jeopardized, Rosen said.
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The breach could potentially impact guests who used payment cards at a Rosen hotel during a 17-month window between Sept. 2, 2014 and Feb. 18, 2016.
"Together with our cyber security firm, we have worked tirelessly to contain and address the incident. Additional, enhanced security measures have been implemented to help prevent this from happening again," said Rosen's vice president and chief financial officer Frank Santos in a statement.
"We regret the inconvenience and concern this news may cause our customers."
Rosen is currently supporting the law enforcement investigation into the matter and working with payment card networks to pinpoint customer accounts that may have been affected.
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In the meantime, customers who may have used a payment card at a Rosen hotel are encouraged to keep a close eye on their account statements to check for any fraudulent activity.
Rosen announced it has set up a dedicated helpline for customers to call for more information. Customers can call 855-907-3214 between 8 a.m. and 8 p.m. ET Monday through Friday or click here for more information on the breach and how it could affect them.
Rosen is the latest hotel chain to fall victim to a payment card data breach. Similar situations have recently unfolded at Hyatt Hotel properties as well as Hilton Worlwide, Starwood Hotels & Resorts Worldwide, the Trump Hotel Collection and Wyndham Worldwide.
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