John Werner, CTC, VTA is a seasoned travel industry professional, including 25 years as the leader of MAST Travel Network, a premier travel agency consortium and sales and marketing organization. During his tenure, John guided a network of more than 200 independent, owner-operated travel agencies and over 1,600 professional travel advisors specializing in leisure, vacation, and cruise travel, as well as groups, meetings, and incentive programs to destinations worldwide.
Now as a travel industry consultant, John provides coaching, mentoring, and training support to both new and experienced travel advisors. His areas of expertise include domestic and international travel, group travel, meetings and events, technology platforms, employee relations, client and supplier relationships, contract negotiations, problem-solving, and customer resolution. He resides in West Dundee, Illinois, with his wife. He enjoys spending time with their three children and their families and is passionate about outdoor activities, including biking, hiking, running, and gardening.
