The world’s top aviation trade association has released new guidance for airlines should react when an aircraft accident occurs.
The International Air Transport Association (IATA) has added new details to its Emergency Response Best Practices Handbook on how airlines should support family members of passengers involved in aviation accidents.
Family assistance has always been an international requirement from IATA, and one that was enhanced in 2022 when another aviation body, the International Civil Aviation Organization (ICAO), also included family support standards for airlines and airports in its guidance.
“Accidents are rare. But when they happen people are affected—not only those onboard but those waiting on the ground,” said Nick Careen, IATA’s senior vice president, operations, safety and security.
“Those who are impacted must feel supported, informed and respected. This new chapter will help the aviation industry meet those expectations in a timely and effective manner as documented in ICAO and IOSA standards," Careen continued.
The new guidelines in the manual include best practices for providing timely notification to families, equipping airlines with information to provide to family members, establishing a Family Assistance Center to provide essential services, and developing procedures for employee debriefings and handling other details.
For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.
Topics From This Article to Explore
