Spirit Airlines Unveils More Passenger Experience Improvements

Image: Spirit Airbus A319.  (Photo Credit: Spirit Airlines Media)
Image: Spirit Airbus A319. (Photo Credit: Spirit Airlines Media)
Donald Wood
by Donald Wood
Last updated: 12:30 PM ET, Tue June 4, 2024

Spirit Airlines announced two new changes to the passenger experience on the heels of the carrier’s recently launched no change or cancel fee policy improvements. 

The low-cost airline is now offering an increased checked bag weight allowance to 50 pounds and an extended expiration date of Future Travel Vouchers to 12 months for vouchers issued on or after June 3. 

“Spirit has changed the game before and we're doing it again with this first round of initiatives that will lead the way to a new era of low-fare, high-value flying,” Spirit Chief Commercial Officer Matt Klein said.

“These enhancements provide each and every one of our guests unparalleled flexibility and peace of mind, and it's just the beginning of our pursuit to make affordable travel easier and more seamless than ever,” Klein continued. 

In May, Spirit eliminated flight change and cancellation fees, addressing a common frustration among air travelers. The change came just days after fellow low-cost carrier Frontier Airlines made a similar announcement, signaling an overall shift in strategy among budget airlines.  

Previously, Spirit’s change and cancellation fees ranged from $69 to $119, depending on when the change was made and how close it was to the passenger’s departure date. 

Earlier this week, Spirit named Vice President and Controller Brian McMenamy as Interim Chief Financial Officer, effective June 14. McMenamy will succeed Scott Haralson, Executive Vice President and Chief Financial Officer, who is departing to become CFO of car rental company Hertz Global Holdings.


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