US Government Working on New Rules to Protect Travelers With Wheelchairs

Image: Wheelchair at airline check-in counter. (Photo Credit: VTT Studio / Adobe Stock)
Image: Wheelchair at airline check-in counter. (Photo Credit: VTT Studio / Adobe Stock)
Donald Wood
by Donald Wood
Last updated: 8:40 AM ET, Thu February 29, 2024

As part of an effort to protect the rights of airline passengers using wheelchairs, the United States Department of Transportation (USDOT) has proposed a new set of rules.

According to Reuters.com, Transportation Secretary Pete Buttigieg said one of the main purposes behind the revamped regulations was to hold airlines and airports accountable for damage to wheelchairs. 

The new rules also apply to wheelchairs not returned to their owners in a timely fashion.

Data from the USDOT found that 11,527 wheelchairs and scooters were mishandled by airlines last year, an increase of 11.5 percent from the previous year. The new rules would call for more intense training for employees and require the airlines to bring the wheelchairs as close to the aircraft door as possible.

“There are millions of Americans with disabilities who do not travel by plane because of inadequate airline practices and inadequate government regulation,” Buttigieg told Reuters. “We haven't had the kind of economic incentives that compel airlines to pay enough attention to proper handling of wheelchairs.”

In addition, travelers whose wheelchairs and scooters are damaged would be allowed to pick the vendor for repairs or replacements, and airlines would be forced to provide loaner wheelchairs until the damaged product is returned. 

Last year, the USDOT announced that American carriers would be required to “make lavatories on future single-aisle airplanes large enough to permit a passenger with a disability and attendant to enter and maneuver.”


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Donald Wood

Donald Wood

Managing Editor

Donald Wood is TravelPulse’s Managing Editor, bringing nearly 15 years of experience to the desk. He currently lives outside Philadelphia with his wife and two children.

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