WHY IT RATES: These airports are the first on the East Coast to offer the "AtYourGate" app for direct food delivery at the gate.-Mia Taylor, TravelPulse Senior Writer.
Travelers who pass through Newark Liberty International, LaGuardia, and portions of John F. Kennedy International airports can now order food through a new dining app that delivers orders directly to their gate, saving passengers time and expanding their dining options.
The pilot of the AtYourGate food delivery service - available at Terminals A and B at Newark Liberty, Terminal B at LaGuardia, and in JFK's Terminal 7 - also provides customers with real-time updates on the status of their order. Delivery is quick and expedited, within 20 to 30 minutes of order placement with participating restaurants and no minimum order requirement.
AtYourGate is available at gates in post-security areas at the select terminals, as well as in pre-security areas such as baggage claim and ticket counters.
The Port Authority plans to bring food service delivery to all terminal gates at each airport, through AtYourGate or other apps, by end of 2019.
The delivery service is just one of the new amenities available to travelers as part of the Port Authority's ongoing effort to improve the customer experience at all of its facilities.
"We are continually exploring service innovations and new technologies in order to make traveling easier for our customers," said Port Authority Executive Director Rick Cotton. "Partnering with innovative companies such as AtYourGate helps us effectively meet passenger needs in an increasingly digital world."
"The Port Authority is taking significant and concrete steps to improve the services we provide at all of our facilities for a better customer experience. This is a big step in that direction," said Port Authority Kevin O'Toole.
To date, AtYourGate has delivered more than 5,000 orders and generated more than 15,000 app downloads across the three airports. Newark Liberty customers have access to Famous Famiglia Pizzeria, Jersey Mike's, Manchu Wok, Sora Sushi Bar, Qdoba Mexican Eats, Dunkin,' Auntie Anne's and Wendy's.
Customers at LaGuardia's Terminal B can order from Irving Farm Coffee Roasters, Kingside Bar, 5 Boroughs Food Emporium, Osteria Fusco and La Chula Taqueria, while JFK Terminal 7 patrons can make a purchase from Burger Joint, Irving Farms Coffee Roasters and Apartment 7B Deli.
AtYourGate - working with GOLO, an on-demand delivery platform and Paysafe Group, an online payment company - launched at Newark Liberty in partnership with Unibail-Rodamco-Westfield, followed by its introduction at LaGuardia in collaboration with LaGuardia Gateway Partners and at Kennedy with the support of British Airways, which operates Terminal 7.
"AtYourGate's rapid expansion is a testament to its strong partnerships, which have enabled us to offer the best-in-industry app for mobile ordering and delivery in our current network of airports," said PJ Mastracchio, founder and CEO of AtYourGate.
TGI, which operates several restaurants participating in the program, reported that customers are taking advantage of the ease, speed and accessibility of the new service. "Travelers that have used the app are excited because it allows everyone in the group to get what they want without leaving their seats," said TGI Regional Manager Steve Pallatto.
While waiting to board a recent flight at Newark Liberty, one passenger agreed. "I was craving Wendy's and I couldn't believe how fast my food was delivered after placing my order. I travel a lot and my experience with AtYourGate was completely stress-free," said passenger Corey Lorent.
The user-friendly app is available for download through the Apple App Store and Google Play Store, or by clicking here New York and New Jersey airport travelers who download the app qualify for free delivery on their first purchase by entering the promotion code AYGFREE. There is no minimum order requirement.
The service is part of the Port Authority's ongoing effort to provide an optimal customer experience at its airport. Other recent initiatives include unlimited free high-speed Wi-Fi, mobile-friendly websites for easier access to screening and taxi wait times and other real-time information and updated restroom facilities.
To learn more about AtYourGate visit, www.atyourgate.com.
SOURCE: At Your Gate press release
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