Sabre Outage Causes Airport Delays Nationwide

Image: PHOTO: Waiting in the airport security line. (photo via TennesseePhotographer / iStock Editorial / Getty Images Plus)
Image: PHOTO: Waiting in the airport security line. (photo via TennesseePhotographer / iStock Editorial / Getty Images Plus)
Janeen Christoff
by Janeen Christoff
Last updated: 5:41 PM ET, Tue March 26, 2019

A Sabre software glitch caused massive lines and delays at airports around the country this morning.

Sabre, which provides technology solutions to airlines, experienced a temporary outage which made it difficult for passengers flying on airlines such as JetBlue, American, and Alaska Airlines to check in for flights or pass through security at airports, according to a report on Fortune.com.

Reports of a problem started at around 9 a.m. ET, but truly reached a fever pitch two hours later when an increasing number of passengers were not able to board their flights.

The company apologized for the inconvenience that passengers experience on Twitter, but did not elaborate on the cause of the outage.

In a nod to how prevalent digital technology has become for air travel, gate agents began asking passengers for paper boarding passes, which have almost become a thing of the past.

Both American Airlines and JetBlue acknowledged that the outage was caused by an outside source, apologizing to customers in the process.


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Janeen Christoff

Janeen Christoff

Executive Editor - AGENTatHOME | TravelPulse Content Strategy

Editor Executive Editor - AGENTatHOME | TravelPulse Content Strategy true [email protected] 9088 14744 Janeen Christoff caught the travel bug while living in London, England. After two years on the road, she settled in Los Angeles and focused her writing on

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