Spirit Airlines, the airline that Americans love to hate, has released its own survey that gauged fliers' dislike for airlines. And you know what Spirit found out?
It's not the only carrier that air travelers hate.
Spirit received 28,000 responses to its "State of Hate" survey, which it launched in July with the promise of 8,000 free frequent flier miles, and the hate was spread out among the other major airlines - some 60 percent of the respondents voiced their displeasure with airlines other than Spirit.
"I think if any organization asks for feedback, you would expect the vast majority of responses would be directed at the company that seeks it," Ben Baldanza, Spirit's president and CEO, said in a statement. "But in this case, we were surprised that most consumers chose to share their frustrations about other airlines."
Overall, respondents to the "State of Hate" hated airline seats (presumably the shrinking size) the most at 20 percent, followed by lost baggage, delays, service and ancillary fees.
Southwest Airlines got the most complaints about seats, followed by United Airlines' service, US Airways' delays, Spirit's fees and Delta Air Lines' high fares.
Take that for what you will, given that Spirit has ranked first in customer complaints about airlines filed with the U.S. Department of Transportation - a record it has held every year since 2009.
"Airlines mess up, and air travelers get frustrated," Baldanza said. "The feedback we received makes it clear no airline is immune from upsetting their customers, and at Spirit, we can do a better job of explaining how flying with us is different."
Spirit put together this funny mock newscast to report the results of the "State of Hate."
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