US Travel Association Calls for Federal Action After FAA System Failure

Image: Canceled flights (photo courtesy Mimadeo/iStock/Getty Images Plus)
Image: Canceled flights (photo courtesy Mimadeo/iStock/Getty Images Plus)
Donald Wood
by Donald Wood
Last updated: 12:55 AM ET, Thu January 12, 2023

After a system failure with the Federal Aviation Administration (FAA) grounded flights across the United States, the U.S. Travel Association is calling on the federal government to overhaul air travel infrastructure.

U.S. Travel Association President and CEO Geoff Freeman issued a statement after more than 7,600 flights were delayed and over 1,000 were canceled due to issues with the Notice to Air Missions system (NOTAM).

"Today's FAA catastrophic system failure is a clear sign that America's transportation network desperately needs significant upgrades," Freeman said. "Americans deserve an end-to-end travel experience that is seamless and secure."

"And our nation's economy depends on a best-in-class air travel system," Freeman continued. "We call on federal policymakers to modernize our vital air travel infrastructure to ensure our systems are able to meet demand safely and efficiently."

FAA officials announced that the ground stop was lifted and normal air traffic operations are gradually resuming across the U.S. following an overnight outage. The government agency said it would launch an investigation into the incident.

The U.S. government is already heavily scrutinizing the aviation industry after Southwest Airlines canceled more than 16,700 flights between December 21-31. The issues were caused by a massive series of winter storms and then complicated by the carrier's outdated IT infrastructure.

According to U.S. Senator Maria Cantwell of Washington, the Commerce Committee spoke with Southwest CEO Bob Jordan and Transportation Secretary Pete Buttigieg about the issue and "will be holding hearings for Federal Aviation Administration reauthorization to examine how to strengthen consumer protections and airline operations."

Senator Cantwell now says the committee will examine the FAA meltdown.

"The number one priority is safety," Cantwell said. "As the Committee prepares for FAA reauthorization legislation, we will be looking into what caused this outage and how redundancy plays a role in preventing future outages. The public needs a resilient air transportation system."


For the latest travel news, updates and deals, be sure to subscribe to the daily TravelPulse newsletter here.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Donald Wood

Donald Wood

Managing Editor

Donald Wood is TravelPulse’s Managing Editor, bringing nearly 15 years of experience to the desk. He currently lives outside Philadelphia with his wife and two children.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...
Travel Agent Academy
Travel Agent Academy
Puerto Vallarta Specialist ProgramEnveloped in the beauty of a by-gone time, this colorful town on Mexico’s Pacific Coast is sure to win...
Travel Agent Academy
Travel Agent Academy
Costa Rica Specialist ProgramCosta Rica Specialist Program academy ENROLL NOW Costa Rica offers golden shores, fish-filled waters,...
Travel Agent Academy
Travel Agent Academy
Korea Travel Specialist ProgramThis course will allow you to explore this fascinating country's incredible diversity of experiences...

Don't Miss These Travel Agent Events and Trainings

Watch Now!
Discover KLM Royal Dutch AirlinesThursday, June 4, 2026
2:00pm ET
Join Travel Weekly and Air France-KLM for deep dive into the world of KLM Royal Dutch Airlines. You’ll...
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...
Watch Now!
Discover KLM Royal Dutch AirlinesThursday, June 4, 2026
2:00pm ET
Join Travel Weekly and Air France-KLM for deep dive into the world of KLM Royal Dutch Airlines. You’ll...
Upcoming Webinar
Unveiling Oceania Cruises’ New Voyages, Plus Caribbean GetawaysWednesday, June 10, 2026
2:00pm Eastern
This exclusive webinar will showcase what’s new, what’s next, and how these immersive itineraries are...
Upcoming Webinar
Small Groups, Big AdventuresThursday, June 18, 2026
2:00pm ET
Join Trafalgar and Insight Vacations for an exclusive launch webinar introducing 56 new Small Group...