by Donald Wood
Last updated: 10:50 AM ET, Thu August 20, 2026
Universal Orlando Resort announced a new AI-powered
assistant, dubbed UNI, designed to help travel advisors plan vacations more
efficiently.
UNI was designed to streamline the vacation-planning process
by giving advisors faster access to the information and tools they need to
create personalized client experiences.
The new tool can provide instant answers to planning and
product questions, helping travel agents find key information without spending
significant time searching through resources.
The AI-powered assistant can also help advisors compare
vacation package options and create customizable quote sheet PDFs that can be
shared directly with clients as they consider their Universal Orlando vacation
options.
In addition, UNI provides personalized recommendations based
on guest needs, along with quick access to relevant sales and marketing
materials advisors can use throughout the booking process.
Universal Orlando said the new assistant is “primed to help
reduce friction” and improve booking efficiency, allowing travel advisors to
spend more time helping clients.
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