by Donald Wood
Last updated: 10:20 AM ET, Tue January 9, 2024
American Airlines announced it has reached a new contract
agreement with the union representing nearly 15,000 of the carrier’s customer service
employees.
The union representing the team members across airports, premium
guest services and reservations ratified a new five-year agreement with American,
which includes improvements in pay, benefits and quality of life provisions
“We are pleased to reach a new agreement with the CWA-IBT
that ensures our Customer Service team members are paid well and provides the
improvements that matter most to our team,” American CEO Robert Isom said.
“I’m grateful for both the company and CWA-IBT negotiating
teams who delivered on this shared commitment of taking care of our team,” Isom
continued. “Our Customer Service team members go above and beyond to care for
our customers every day and this is a contract they’ve earned.”
On Monday, the CWA-IBT revealed that 80 percent of its
members voted, and it passed by a margin of three-to-one, with voting being
conducted by an independent third party. The tentative agreement was
overwhelmingly ratified.
American recently made headlines during the winter holiday
travel period by revolutionizing post-landing procedures with the cutting-edge Smart
Gating system. The technology minimizes the time planes spend taxiing and
waiting for gates to free up, reduces ramp congestion and helps aircraft get to
gates faster.
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