Dubai Airports CEO: Future Travel Will Be 'as Enjoyable as Open-Heart Surgery'

Image: PHOTO: Plane at Dubai Airport. (photo via Nadezhda1906 / iStock Editorial / Getty Images Plus)
Image: PHOTO: Plane at Dubai Airport. (photo via Nadezhda1906 / iStock Editorial / Getty Images Plus)
Rich Thomaselli
by Rich Thomaselli
Last updated: 1:01 PM ET, Mon May 18, 2020

Everybody knows travel is going to change going forward in the wake of the coronavirus pandemic. How so?

Well, Dubai Airports CEO Paul Griffiths thinks he has a good analogy.

"Going through an airport, the whole travel experience, will be as enjoyable as open-heart surgery," Griffiths told Bloomberg News Service.

Griffiths already has his workers wearing disposable gowns and safety visors in the Dubai Airports. But it's just part and parcel of the new world of travel, and many of these policies are going to stay in effect long after the virus finally disappears - hence Griffiths' prediction that the airport and air travel process, already a burden to many, will only get more difficult in the name of safety.

"Safety will no longer be limited to flight safety but personal safety as well,'' Delta CEO Ed Bastian said in an interview on CNBC last month. "We've doubled down - in fact, tripled down - on sanitation and hygiene (and) cleanliness."

JetBlue CEO Robin Hayes also told CNBC last month that some of those temporary measures airlines are currently taking, such as asking travelers to wear masks, might become permanent.

"Just as with 9/11, I definitely think we're going to see some things here change for good," Hayes said.

In fact, Las Vegas' McCarran International Airport just put vending machines in the facility that dispense personal protective equipment like masks.

It's not that easy, however. Virtually every major domestic airline has instituted the policy that passengers wear face masks during the flight. Yet airlines are also telling their crew they don't have to enforce that requirement onboard.

"This crisis is unlike anything we've ever seen in the aviation business," Griffiths said. "We're dealing with a monster."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Watch Now!
Building an Ethical Social Proof System for Your AgencyWednesday, September 2, 2026
2:00pm Eastern
 A 55-minute webinar built for travel advisors ready to turn happy clients into their most...
Upcoming Webinar
ALG Vacations® is Powering Up Fall with PartnershipTuesday, September 8, 2026
2:00pm Eastern
At ALG Vacations®, partnership means deliver smarter tools, stronger resources, and more opportunities...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Watch Now!
Building an Ethical Social Proof System for Your AgencyWednesday, September 2, 2026
2:00pm Eastern
 A 55-minute webinar built for travel advisors ready to turn happy clients into their most...
Upcoming Webinar
ALG Vacations® is Powering Up Fall with PartnershipTuesday, September 8, 2026
2:00pm Eastern
At ALG Vacations®, partnership means deliver smarter tools, stronger resources, and more opportunities...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...