More U.S. Business Travelers Choosing Uber Over Taxis

Patrick Clarke
by Patrick Clarke
Last updated: 8:00 PM ET, Tue April 7, 2015

As ride-sharing service Uber continues to make its way into the mainstream, its popularity is soaring among business travelers.

According to expense management system provider Certify's latest report on business expense trends, nearly half (46 percent) of the ground transportation rides by its users during the first quarter of 2015 were made with Uber.

That figure is staggering considering it stood at just 15 during the same quarter in 2014.

"While we often see noteworthy market shifts - leading restaurant chains and hotels exchanging leadership positions, for example - it is unprecedented to see one vendor grow to take such a commanding market share within one year's time," said Certify CEO Bob Neveu via Scott Mayerowitz of the Associated Press.

In several U.S. cities, Uber has surpassed taxi rides as business travelers' preferred means of ground transportation.

For instance, in San Francisco, nearly three-quarters (71 percent) of rides expensed through Certify during the first quarter were made through Uber, with the remaining 29 percent calling on other means.

Meanwhile, Uber accounted for 56 percent of rides expensed through Certify in Dallas.

Other major cities where Uber has emerged as a popular choice include Los Angeles and Washington, D.C., with 49 percent of road warriors looking to the ride-sharing service in those locales.

Despite the eye-catching numbers, Uber is still the underdog in some other metropolises, including in New York, Miami and Chicago, in which taxis, limousines and shuttles account for 75 to 79 percent of rides expensed through Certify.

But while the shift to Uber has been a convenient one for many business travelers, it's also raised concern among companies regarding issues like safety and liability.

"Big limousine or airport shuttle companies carry insurance; individuals moonlighting as drivers don't always," writes Mayerowitz.

There's no denying the concern for employers when it comes to "duty of care," as Global Business Travel Association executive director Mike McCormick calls it. However, it remains to be seen whether those growing concerns will slow down or stall Uber's rapid rise to the top of the market.

"The business community is looking for value and convenience, and at the same time this is a group that is interested in innovation," said Neveu. "Ridesharing services are making inroads into corporate budgets because they combine all of those things."


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
Fiesta Americana Travelty Collection, What Advisors Need to KnowThursday, August 6, 2026
2:00pm Eastern
Stay ahead with the latest updates from Fiesta Americana Travelty Collection, featuring upscale...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...