by Donald Wood
Last updated: 1:25 PM ET, Mon June 12, 2023
Enterprise Holdings announced an updated Standard of Care
process that ensures travelers receive the best maintained and cleaned vehicles
from its three brands, Enterprise Rent-A-Car, National Car Rental and Alamo
Rent a Car.
The car rental giant has expanded its commitment to customer
service by guiding its rental locations with a series of best practices
designed to meet or exceed Enterprise’s high-quality standards.
To ensure travelers feel confident with every rental, Enterprise,
National and Alamo all follow the Complete Clean Pledge, which includes improved
cleaning practices for vehicles and branch locations.
Through a partnership with Clorox, Enterprise Holdings’
latest sanitizing protocols play a crucial role in delivering the care
customers expect, with a free Clorox Disinfecting Wipe made available in each
rental vehicle in the United States and Canada.
As part of a broader effort to deliver an exceptional and
personalized experience, the car rental company is increasing its efforts to
provide high-tech, low-touch digital tools that offer less contact without
sacrificing service.
Enterprise also follows or exceeds manufacturer guidelines
for tire replacement and oil changes to ensure each traveler’s experience is
safe and uninterrupted. Employees also perform a final quality check on every
vehicle before each rental.
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