by Donald Wood
Last updated: 9:40 AM ET, Thu October 5, 2023
Uber for Business and JetBlue announced a new partnership
designed to benefit airline passengers impacted by qualifying travel
disruptions.
As part of the deal, JetBlue would offer complimentary Uber
vouchers to its passengers who experience a qualified flight delay or
cancellation, with the program currently available across the United States in
every city where the carrier operates.
Uber and JetBlue also revealed plans to expand the service
internationally, beginning with major airports in Paris, London, and Amsterdam.
“We always work to give our customers a great onboard
experience and get them to their destination safely and on time,” JetBlue President
and COO Joanna Geraghty said. “Sometimes travel doesn’t go as planned, and
flights can get delayed or cancelled.”
“In those cases, when the disruption is due to something in
our control, our partnership with Uber for Business will make options for our
customers more seamless,” Geraghty continued.
For passengers to qualify for the service, a delay or
cancellation must be within JetBlue’s control and meet the following criteria:
—If a JetBlue flight is delayed three hours or more from
scheduled departure time and the delay is due to a Controllable Irregularity
which results in the customer not being accommodated until the following day,
JetBlue will offer ground transportation from the airport to/from a local
airport area hotel.
—If JetBlue cancels a flight due to a Controllable
Irregularity, and it results in the customer not being accommodated until the
following day, JetBlue will offer ground transportation from the airport
to/from a local airport area hotel.
JetBlue chose to partner with Uber for Business as around 170,000
organizations trust the company’s platforms to improve operations and customer
service solutions.
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