by Donald Wood
Last updated: 3:00 PM ET, Mon October 20, 2025
UPDATED: 3 P.M. PST, October 20, 2025
Amazon says its systems are mostly back online as of Monday afternoon following a widespread outage of cloud services at Amazon Web Services (AWS), a disruption that brought down thousands of websites and online platforms, including within the travel industry.
The return of service was reported late Monday afternoon by CNN in an article that predicted the global outage could end up costing hundreds of billions of dollars.
Widespread internet outages related to an issue with the Amazon
cloud computing company impacted travel early on Monday morning, with major
airlines reporting issues with check-in and reservation functions.
According to ABCNews.com,
the websites of several major airlines in the United States, including Delta
Air Lines and United Airlines, were impacted by the hours-long disruption of
Amazon Web Services (AWS).
While neither carrier commented about the outage, customers
reported that they were unable to access flight check-in functions or their
reservations on Monday morning.
On X, a United representative said the airline was “experiencing
a system glitch affecting our online tools.”
The United representative also said, “While we don’t have a
confirmed timeline yet, we recommend checking back periodically for updates,”
according to CNBC.
Flight delays related to the outage were minimal, according
to FlightAware.com.
After several hours of issues, Amazon issued a statement on
the outages, saying, “We are seeing significant signs of recovery. Most
requests should now be succeeding. We continue to work through a backlog of
queued requests. We will continue to provide additional information.”
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