Uber Driver Goes Above and Beyond to Return Lost Items to Owner

Donald Wood
by Donald Wood
Last updated: 6:00 PM ET, Fri March 6, 2015

Photo via Twitter

English hairdresser and makeup artist Josie Chan found out firsthand that there are still good people in the world when she received a very special package in the mail on Tuesday.

Days after mistakenly leaving several important items-including her driver's license, savings card and debit card-in an Uber car, Chan received a package in the mail from the driver that consisted of all of her missing possessions.

The Uber driver had even returned the £20 that was in the pouch with the license and cards. Chan broke down the entire situation to Sophie Gadd of The Daily Mirror:

"I had kept all my cards and license in a little pouch which must have fallen out of my pocket when I took the taxi on Saturday. I only realized it was lost this morning when I tried to go the bank. I then spent two hours searching the house when my housemate appeared and said I had a special delivery. The driver had posted it all back to me, he spent £6.40 on the postage - the cab only cost me £5! I am so thankful to the driver and I think I'm going to send him a box of chocolates or something. He even sent the £20 note back!"

Chan also took to Twitter to share the experience:

An Uber London spokesperson told Gadd, "We like to think all our partner drivers go the extra mile for our riders. This isn't the first time we've been overwhelmed by a driver's kindness and generosity, and it certainly won't be the last."

For those unfamiliar with Uber, it is a mobile car service that allows people to find local crowd-sourced taxi drivers who are willing to take them to their destination for cheaper than most taxi companies.

The Uber concept has come under fire at times over recent months, but it has become a huge business in countries all over the world. Travelers have had a negative perception of taxis for years, but the idea of working-class people driving customers around in their own vehicles makes the Uber concept appealing.

Add in the fact that many Uber drivers are showing their passengers respect and even going as far as to send back items customers lose while in their cars, and the company and concept should continue to thrive.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Related Videos

Donald Wood

Donald Wood

Managing Editor

Donald Wood is TravelPulse’s Managing Editor, bringing nearly 15 years of experience to the desk. He currently lives outside Philadelphia with his wife and two children.

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.

Don't Miss These Travel Agent Events and Trainings

Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...
Upcoming Webinar
Experiential and Adventure WebinarTuesday, August 11, 2026
2:00pm Eastern
Join Travel Weekly, TravelAge West, and TravelPulse in the virtual studios on August 11 for the...
Upcoming Webinar
Headline: Learn about the New Riviera Travel River CruisesWednesday, August 12, 2026
2:00pm Eastern
If you haven't sold or sailed on Riviera over the past two years then you haven't experienced the new...
Upcoming Webinar
New Orleans: Timeless Traditions & Nonstop CultureThursday, August 13, 2026
2:00pm Eastern
Learn about New Orleans from the New Orleans experts. During the presentation, you'll hear about...