Hainan Airlines, Mainland China's largest private carrier, has been certified a four-star airline by the quality rating and research firm Skytrax. Hainan is the only mainland Chinese airline to receive the ranking, and one of just 30 airlines in the world that meets the rigorous quality criteria, according to London-based Skytrax. The certification is for the 2009-10 ranking period. The Skytrax four-star airline cup and certificate was presented to Hainan Airlines CEO Wang Yingming at a formal ceremony at the Marriott Hotel Beijing. "What we found with Hainan Airlines is an airline that is now delivering a truly world-class package, but having the strength and conviction to deliver this with the very best attributes of the Chinese culture and Chinese hospitality," said Skytrax CEO Edward Plaisted.
A four-star ranking means the airline provides a superior standard of product across all travel categories, and meets the qualifying high standards of service both onboard and at the airport. Skytrax officials noticed that this commitment to reassessment and improvement is represented in the airline's constant efforts to improve across every aspect of the customer experience. Star rankings reflect the customer experience, not just the platform of product standards offered by an airline such as cabin seating, in-flight entertainment and catering, but the assessment of service quality using a rating system made up of more than 800 different areas of product and service delivery for each airline.
Skytrax also rated Hainan the best airline in China in 2008, and the company has obtained the "Customer Satisfaction Award" from the Chinese civil aviation industry 10 years straight since 1998. As part of its service to Business Class passengers, the airline offers complimentary, pre-arranged limousine service transfers in Beijing, lie-flat seats with a massage mode, meals and a global wine selection, an on-demand entertainment system and cabin attendants trained in gracious hospitality.
Hainan has a large network in China and also flies to Europe, the Middle East, North America and Africa. Last year, the airline entered the U.S. market with the only non-stop service between Seattle and mainland China. For more information, call 888-688-8813 or visit www.hnair.com/us.
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