Allegiant has launched a new policy with the aim of providing customers added flexibility and peace of mind amid the partial government shutdown.
TSA staffing shortages, an influx of ICE officers at airports, war in the Middle East and rising oil prices have led to travel disruptions and a great deal of uncertainty for Americans taking to the skies this spring.
The Las Vegas-based budget carrier responded with its new "Travel with Confidence" policy on Monday.
The limited-time policy applies to new and existing bookings, allowing customers whose flights are scheduled to depart between now and the end of the shutdown to change or cancel their itineraries without penalty.
The Travel with Confidence policy includes no change fees for eligible bookings and the option to cancel and receive a refund without penalty, Allegiant said.
To take advantage, customers must call, chat, text or email Allegiant Customer Care directly, as the option to cancel and receive a refund without penalty must be processed through the airline's Customer Care team.
"We know travelers want to feel confident and in control when they book a trip. This policy gives them the flexibility to adjust plans if needed, while our network – which includes many smaller, easier-to-navigate airports – helps make the travel experience simpler from start to finish," Allegiant's Chief Commercial Officer Drew Wells said in a statement.
"Whether travelers are embarking on a family vacation, crossing off a bucket-list destination or visiting loved ones, Allegiant's focus remains on simplifying the journey and empowering customers to travel with assurance," Wells added. "As the airline adapts to evolving travel conditions, it remains dedicated to upholding its promise of flexibility and reliable service, ensuring every passenger feels supported from booking to arrival."
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