by Donald Wood
Last updated: 4:22 PM ET, Mon September 14, 2020
American Airlines announced the launch of a new travel tool to help customers quickly see the current coronavirus travel guidelines for domestic and international destinations.
As part of American's Clean Commitment, the new COVID-19 tool powered by Sherpa will allow travelers to access an extensive travel guide and search potential restrictions based on the customer's destination.
The tool will show up-to-date guideline information and travel requirements, such as face-covering guidelines, health documentation and quarantine rules. The feature will be available on AA.com or the airline's mobile app.
American also offers several ways to assist customers in making their pre-travel experience easier, including optimizing the carrier's mobile app to ensure a touchless experience before, during and after flying.
In addition, American requires that all passengers wear a face covering at all times and recommends using hand sanitizer throughout their journey, which is provided free of charge on every flight, in gate areas and Admirals Club lounges.
"American has expanded the frequency of cleaning in airport areas under its control, including gate areas, ticket counters, passenger service counters, baggage service offices and team member rooms," the carrier said in a statement. "Customers on every flight receive sanitizing wipes or gel, and American has also limited food and beverage delivery on board aircraft to reduce touchpoints between flight attendants and customers."
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