Boeing Blames Missing Paperwork For Alaska Airlines Incident

Image: Boeing Corporation building. (Photo Credit: IanDewarPhotography / Adobe Stock)
Image: Boeing Corporation building. (Photo Credit: IanDewarPhotography / Adobe Stock)
Rich Thomaselli
by Rich Thomaselli
Last updated: 11:55 AM ET, Fri June 28, 2024

Much to the chagrin and anger of the National Transportation Safety Board, the Boeing Company said it could not provide written documentation as to who worked on the ill-fated Alaska Airlines jet that lost a door panel in midflight in January.

Now Boeing says a work order for the bolts that held the panel in place was missing.

The airplane manufacturer is essentially admitting that a critical component in the construction of the plane never happened. Now the NTSB, which along with other government agencies is investigating Boeing for its protocols and safety practices, is critical of the company for even making such a public admission.

“During a media briefing Tuesday about quality improvements… a Boeing executive provided investigative information and gave an analysis of factual information previously released. Both of these actions are prohibited,” the NTSB said.

Boeing can no longer have access to information generated by the NTSB during its investigation, the agency said.

“As a party to many NTSB investigations over the past decades, few entities know the rules better than Boeing,” the NTSB said.

Boeing said it was just trying to be as transparent as possible in the investigation but NTSB Office of Aviation Safety Director Timothy LeBaron said it was done without the consent or knowledge of the NTSB.

“Boeing must take all reasonable steps to ensure that investigative information is protected from public release,” he wrote. “Such a release or withholding of critical information from our investigators are blatant violations of NTSB’s regulations.”

“We deeply regret that some of our comments, intended to make clear our responsibility in the accident and explain the actions we are taking, overstepped the NTSB’s role as the source of investigative information,” said Boeing in a statement. “We apologize to the NTSB and stand ready to answer any questions as the agency continues its investigation.”

United States Senator Maria Cantwell has been highly critical of Boeing over missing paperwork.


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Rich Thomaselli

Rich Thomaselli

Associate Writer

Editor Associate Writer true 9281 14744 Rich Thomaselli has written for TravelPulse since 2014 and has been a professional journalist for nearly 40 years. His work has appeared in USA Today, the New York Times and New York Yankees publications. He is an 11-time writ

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