A computer glitch is frustrating Southwest Airlines most frequent fliers.
According to The Arizona Republic, A-List and A-List Preferred members of the airline's Rapid Rewards frequent flier program have been denied priority boarding on their boarding passes. The glitch has been affecting elite Rapid Rewards members since Friday.
Southwest said that its technology team is "working feverishly to resolve the issue." However, the low-cost carrier hasn't issued a timetable for a resolution.
As of Wednesday afternoon, Southwest was still working on a fix.
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Typically, members with A-List and A-List Preferred status are assigned a boarding position that allows them to select their seat and access storage in the overhead bin before anyone else.
Rapid Rewards members can reach A-List status by purchasing at least 25 one-way flight tickets in a year or by earning 35,000 Tier Qualifying points through ticket purchases or purchases made using their Southwest credit card. A-List Preferred status requires 50 one-way ticket purchases in a year or 70,000 Tier Qualifying points.
According to the Republic, Southwest will award 1,500 Rapid Rewards points to those members for each affected flight between August 11 and August 15 as a "tangible apology" for the inconvenience.
In the meantime, the airline is informing A-List and A-List Preferred members that they are free to board after the A group and before the B group if they weren't already assigned to the A group.
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Unsurprisingly, the glitch has so far been met with anger and confusion from Southwest customers, many of which have taken to social media to criticize the airline.
Southwest's $15 automatic early check-in option has not been affected by the glitch, according to the Republic.
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