by Donald Wood
Last updated: 2:37 PM ET, Fri April 3, 2020
Delta Air Lines announced Friday it has updated its travel waiver policies to make it easier for customers to cancel, change or rebook flights as a result of the coronavirus outbreak.
To give travelers reassurance about upcoming flights and to help impacted customers, Delta is extending the ability to plan and rebook for up to two years, secure the value of the tickets and ensure they're redeemable for a longer period.
While the airline's tickets typically expire one year after purchase, Delta officials are providing waived change fees and greater flexibility to travel through May 31, 2022.
To be eligible, customers must have upcoming travel already booked in April or May as of April 3 or have existing eCredits or canceled travel from flights in March, April or May. New tickets bought between March 1 and May 31 can be changed without a change fee for up to a year from the date of purchase.
Delta also announced it would work with customers on a case-by-case basis to figure out the best way to address their concerns. Changes can be made through the airline's Fly Delta app, online or through the company's customer service department.
Earlier this week, Delta CEO Ed Bastian reached out to customers with an emailed letter outlining what the airline has done and what it intends to do going forward, including free flights for medical personnel and an enhanced cleaning process.
Bastian also said last week that while the early $60 billion in aid from the government's $2 trillion stimulus package would be a huge help, he knows it is "not a cure for the unprecedented challenges we face."
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