Delta Has Banned Nearly 550 People for Violating Face Mask Policy

Image: PHOTO: Woman wearing a face mask on an airplane. (photo via BorderaS / Getty Images)
Image: PHOTO: Woman wearing a face mask on an airplane. (photo via BorderaS / Getty Images)
Patrick Clarke
by Patrick Clarke
Last updated: 3:30 PM ET, Thu November 12, 2020

Delta Air Lines' no-fly list continues to grow as "a tiny fraction" of travelers still refuses to wear a face mask.

"We've now added a total of nearly 550 people to our no-fly list for refusing to comply with Delta's mask requirement on board," Delta CEO Ed Bastian wrote in a memo to employees on Thursday obtained by The Hill. "Fortunately, that number represents a tiny fraction of our overall customers, the vast majority of whom follow our guidelines and appreciate the steps we are taking to keep them safe and healthy."

In its latest guidance issued Tuesday, the Centers for Disease Control and Prevention (CDC) said that face masks are effective in protecting the wearer in addition to those around them. "Adopting universal masking policies can help avert future lockdowns, especially if combined with other non-pharmaceutical interventions such as social distancing, hand hygiene and adequate ventilation," the CDC concluded.

Delta has required all passengers to wear masks on its flights since May. In the months following, the carrier has been forced to remove some passengers from its planes for failing to comply with the policy. In September, a Delta flight traveling from Detroit to Los Angeles was forced to return to the gate after a passenger refused to don a face-covering.

"Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC," Delta's policy states. "Plastic face shields may be used in addition to a mask but are not approved mask replacements. Any mask with an exhaust valve is not approved as an acceptable face mask for customers traveling on any Delta operated flight."

The airline requires customers to wear face masks across all touchpoints, including lobby check-in; Delta Sky Clubs; gate areas; jet bridges and onboard the aircraft for the duration of the flight except when eating or drinking. What's more, Delta strongly encourages mask usage in high-traffic areas such as security lines and restrooms.


For the latest travel news, updates and deals, subscribe to the daily TravelPulse newsletter.

Topics From This Article to Explore

More From TravelPulse

Patrick Clarke

Patrick Clarke

Senior Editor

A Maryland native and wanderer who has lived across the U.S. from North Carolina to SoCal, Patrick Clarke graduated from Towson University with a B.S. in journalism. He previously worked for Bleacher

Grow Your Travel Business With Certified Courses

Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.
Travel Agent Academy
Travel Agent Academy
Los Cabos Specialist ProgramSell the magic of Los Cabos: luxury, adventure, and endless sunshine.
Travel Agent Academy
Travel Agent Academy
Allianz Specialist ProgramProtect every journey with Allianz Partners Travel Insurance.
Travel Agent Academy
Travel Agent Academy
Majestic Resorts Specialist ProgramDiscover all-inclusive luxury at Majestic Resorts in paradise.

Don't Miss These Travel Agent Events and Trainings

Upcoming Event
Selling More with TAP: Unlock the Value of Portugal StopoverMonday, November 9, 2026, 2:00PM EasternJoin TAP Air Portugal and Visit Portugal for an exclusive webinar dedicated to TAP's Portugal Stopover...
Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...
Upcoming Event
Selling More with TAP: Unlock the Value of Portugal StopoverMonday, November 9, 2026, 2:00PM EasternJoin TAP Air Portugal and Visit Portugal for an exclusive webinar dedicated to TAP's Portugal Stopover...
Upcoming Webinar
Wildlife, Culture & Warm-Weather AdventureTuesday, November 10, 2026, 2:00pm EasternFrom extraordinary wildlife encounters to vibrant cultures and breathtaking landscapes, discover how...
Upcoming Webinar
Black Friday Is Just the Beginning with ALG Vacations®Wednesday, November 11, 2026 2:00pm EasternJoin ALG Vacations® on November 11 for a special webinar featuring Jacki Marks, Jim Tedesco, and Ben...